Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anshul Mendiratta

Scarborough,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Front Desk Manager

Super 8 Motel
06.2023 - Current
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Prepared weekly employee work schedules to meet operational needs.
  • Attended staff meetings and brought issues to attention of upper management.
  • Entered and updated sensitive customer information during check-ins and room changes.

Senior Representative

Concentrix
02.2019 - 08.2022
  • Resolved issues through careful research and follow-up with customers.
  • Trained newly hired employees on company policies and procedures regarding diverse situations.
  • Interacted with customers regularly to maintain and enhance relationships.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.

Associate Sales Consultant

Policybazaar Insurance Web Aggregator Private
07.2018 - 01.2019
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Generated new leads through networking and attending industry events.

Education

Graduate Certificate - International Business Management

Durham College
Oshawa, ON
08.2023

BBA - Business Administration

New Delhi Institute of Management(NDIM)
New Delhi, India
07.2018

Skills

  • Leadership and Change Management
  • Telephone Etiquette
  • Hospitality Service Expertise
  • Customer Relations
  • Business Development Understanding
  • Quality Assurance Controls
  • Customer Retention Strategies
  • Customer Service
  • Sales Expertise

Timeline

Front Desk Manager

Super 8 Motel
06.2023 - Current

Senior Representative

Concentrix
02.2019 - 08.2022

Associate Sales Consultant

Policybazaar Insurance Web Aggregator Private
07.2018 - 01.2019

Graduate Certificate - International Business Management

Durham College

BBA - Business Administration

New Delhi Institute of Management(NDIM)

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Anshul Mendiratta