ANSHUL MEHTA

• Accurately record, update and document requests using the IT service desk system
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
• Provide audio visual support
• Install and configure new IT equipment
• Laptop imaging
• New hire orientations.

• Provide comprehensive IT support services for both cloud and on-premises computing platforms, ensuring uninterrupted operations
• Efficiently manage and respond to support tickets, escalating and resolving incidents promptly
• Conduct in-depth troubleshooting and research to drive the resolution of complex IT issues
• Test, install, and configure hardware, peripheral devices, and software components to optimize system performance
• Collaborate with internal and external groups, including vendors and consultants, to coordinate repairs and support
• Proactively monitor and maintain IT systems to comply with security and privacy policies
• Document and maintain configuration setups for IT applications, systems, networks, and cloud platforms
• Deliver user orientation, guidance, and support for IT equipment, applications, and services
• Contribute to the sharing of technical knowledge and information through internal communication channels
• Play a pivotal role in backup, recovery operations, and business continuity tasks
• Conduct on-site and off-site service calls, providing technical training as required
• Participate in IT infrastructure upgrades, platform migrations, and special projects.

• Assisted in managing IT infrastructure, hardware, peripheral devices, and applications.

• Collaborated with cross-functional teams to troubleshoot and resolve technical issues.

• Provided user support, offering guidance on IT equipment and applications usage.

• Contributed to the creation and review of IT documentation and procedures.

• Engaged in IT-related projects and participated in team meetings with stakeholders.