Anshul Malhotra
Mississauga,ON
Summary
Dynamic professional with 15 years of experience in project management and a talent for navigating challenges. Strong problem-solving skills and a proactive approach to new tasks. Adaptability, creativity, and a results-oriented mindset are well-known attributes. Committed to making meaningful contributions and advancing organizational goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Project Manager-Customer Design & Delivery
BT
01.2022 - 10.2024
- Delivered 90 + projects for multiple products (SD WAN/LAN, MPLS) for multiple countries resulting in 6% increase in company revenue
- Developed and Managed project plans and improved project visibility by 40%
- Used RACI Model and Presented 100+ Project Reports to key stakeholders regarding project progress, issues/risks and mitigation plan.
- Ensured all project records and artifacts reflected customer goals and aligned with the project scope.
- Successfully eliminated project compliances by applying multiple strategies such as Risk and SWOT analysis .
- Achieved customer appreciation awards for the 100% on time delivery through proactive identification and roadblocks removal.
- Efficiently built up relations with clients and managed the deliverables of multiple accounts (AIA, Specsavers, Cardway)
- Proactively managed escalations, KPIs, resolution of New changes, modifications and Ceases
- Arranging project meetings, Kickoff calls resolving issues, and quick fixes
- Managing service Inventory updates via multiple tools such as Salesforce, Expedio, NGSD, MS Project, and support in the creation of weekly standard delivery reports
- Applied Agile methodologies, Carried out Retrospectives at defined frequencies worked closely with stakeholders and implementation teams to avoid bugs and errors
- Conducted post project-evaluations, lesson learnt, maintained record registers areas of improvement, and project success rate by 16%
- Successfully Planned, designed, and scheduled phases for large projects.
Senior Team Lead (Pre-sales / Project Management / Bid Management)
Colt Technology Services
06.2005 - 09.2016
- Headed a team of 9 sub- Quoting team analysts of Pre-sales projects based in Barcelona and India
- Contributed bid submission resulting in winning in multiple projects and 5% increased in company revenue
- Prepared and distributed multiple reports, collaborated with the team members and stakeholders to maintain a continuous stream of information on project status and deliverables
- Resolved complex requests, coordinating with cross-functional teams, and providing the best solutions with 31% rise in customer satisfaction
- Organized the activity and owned the workload, SLA for Southern Europe (Spain, Italy, France, and Portugal)
- Provided Pre-sales technical assistance and product education on (MPLS, IP Access, Ethernet, Voice, Switch, and Routers)
- Efficiently applied project management tool techniques, increased team productivity by 21% and decreased project timeline by an average of 14%
- Successfully transitioned multiple processes from Europe to India and imparted training and tacit knowledge transfer among team members
- Actively involved in recruitment, conducted training for the team members, also, handled the nesting team, and ensured that the attrition is to the minimum
Customer Support Executive
Vanguard
03.2004 - 06.2005
- Managed approximately 50 outbound calls per day and achieved the set sales targets.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Delivered prompt service to prioritize customer needs.
Education
Master of Business Economics - Sales & Marketing
GJU
03.2004
Bachelor of Arts - Economics and Public Administration
CRM College
03.2003
Skills
- Time Management
- Attention to details
- Stakeholder communications
- Vendor management
- Project scope analysis
- Customer relations
- Team Management
- Deliverable tracking
- Problem Solving
- MS Office Proficient
- Work flow planning
- Project development
- Schedule management
- Agile methodology
- Cross-functional coordination
Certification
- PMP, PMI, 09/09/21
- Certified Scrum Master, Scrum Alliance, 06/22/20
- Enterprise Process Management, Jira server tool, 11/13/11
- CPISM, Aptech, 12/31/00
- E-Commerce, NIIT, 08/13/98
Timeline
Project Manager-Customer Design & Delivery
BT
01.2022 - 10.2024
Senior Team Lead (Pre-sales / Project Management / Bid Management)
Colt Technology Services
06.2005 - 09.2016
Customer Support Executive
Vanguard
03.2004 - 06.2005
- PMP, PMI, 09/09/21
- Certified Scrum Master, Scrum Alliance, 06/22/20
- Enterprise Process Management, Jira server tool, 11/13/11
- CPISM, Aptech, 12/31/00
- E-Commerce, NIIT, 08/13/98
Master of Business Economics - Sales & Marketing
GJU
Bachelor of Arts - Economics and Public Administration
CRM College
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