Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

ANSHUL BHOLA

Brampton

Summary

High-performing with over 7 years of experience delivering successful improvements for business operations, profitability and team development.

Overview

9
9
years of professional experience

Work History

OPERATION SUPERVISOR

RELIABLE AOC INC.
06.2023 - 01.2025
  • Oversee and optimize daily operations to ensure efficiency and productivity
  • Manage budgets, monitor expenses, and allocate resources effectively
  • Foster a positive work environment and ensure staff meet performance objectives
  • Handle inventory management, monitor supply levels, and coordinate with suppliers for timely deliveries
  • Implement quality control measures to maintain high standards across operations
  • Resolve customer issues and enhance customer satisfaction through proactive service
  • Track key performance metrics, analyse operational data, and provide insights for continuous improvement
  • Collaborate with cross-functional teams to align strategies and ensure operational goals are met
  • Mitigate risks and ensure compliance with safety protocols and regulatory standards
  • Contribute to strategic planning and the achievement of long-term business objectives
  • Manage vendor relationships to secure the best products and services for the company

CLIENT SERVICE SPECIALIST

TATA CAPITAL LTD
02.2020 - 01.2023
  • Manage large amounts of incoming phone calls for region and also generate sales leads
  • Assess customers’ needs to achieve satisfaction and identifying and resolving customer complaints or problems by actively listening, gathering relevant information, and proposing appropriate solutions
  • Develop a deep understanding of company’s product or services to effectively assist customers
  • Familiar with features, specifications, pricing policy and procedures
  • Support customers with placing orders on fulfilment of sale, providing order updates and addressing any issues related to order
  • Coordinate with other departments such as sales or logistics team to ensure smooth process
  • Managing customer accounts, including updating customer information, processing payments and handling account related inquiries or request
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal or customer service on calls for team sales targets and call handling quotas
  • Keep records of customer interactions, process customer accounts and file documents
  • Collecting and documenting customer feedback, suggestions or complaints to identify areas of improvement in product or services or customer experience
  • Follow communication procedures, guidelines and policies
  • Identifying situations that require escalation to higher level support or management and following the appropriate protocols for resolution
  • Handle sensitive and difficult customer interactions professionally
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Take the extra mile to engage customers
  • Learn to identify customer needs and desires in order to recommend the appropriate product or service
  • Learn the software systems used by the company to be able to communicate effectively with incoming inquiries
  • Familiarity with CRM systems and practices

CLIENT SERVICE REPRESENTATIVE

HDFC BANK LTD
03.2018 - 07.2019
  • Engaging with customers through various channels like phone calls, emails to provide support and guidance
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Prepare product or service reports by collecting and analysing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls and generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

CLIENT SERVICE ASSOCIATE

INDUSIND BANK LTD
05.2016 - 02.2018
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication on call with customers following procedures, guidelines, and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail, or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Cancel or upgrade accounts
  • Assist with placement of orders, refunds, or exchanges
  • Advise on company information, Take payment information and other pertinent information such as addresses and phone numbers

Education

PGPM / MBA -

Icfai University

BBA -

Bharti Vidhya Peeth University

X - CBSE

Hans Raj Model School

Xll - CBSE

Hans Raj Model School

Skills

  • Product & service knowledge
  • Time management
  • Inbound Calls
  • Conflict Resolution
  • Patience
  • Quick thinking
  • Effective Computer Skills
  • Upsell & Cross Sell
  • Active Listening
  • Responsiveness & Empathy
  • Effective Communication
  • Scheduling and planning
  • Telephone skills
  • Customer focus
  • Empathy and patience
  • Operational efficiency
  • Administrative and office support
  • Performance metrics analysis

Accomplishments

  • Recognized as Employee of the Year for outstanding performance and team contributions.
  • Led team to achieve star mile for Pan India, earning recognition from upper management and financial reward.
  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Consistently maintained high employee training satisfaction ratings.

Languages

English
Full Professional

Timeline

OPERATION SUPERVISOR

RELIABLE AOC INC.
06.2023 - 01.2025

CLIENT SERVICE SPECIALIST

TATA CAPITAL LTD
02.2020 - 01.2023

CLIENT SERVICE REPRESENTATIVE

HDFC BANK LTD
03.2018 - 07.2019

CLIENT SERVICE ASSOCIATE

INDUSIND BANK LTD
05.2016 - 02.2018

BBA -

Bharti Vidhya Peeth University

X - CBSE

Hans Raj Model School

Xll - CBSE

Hans Raj Model School

PGPM / MBA -

Icfai University

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ANSHUL BHOLA