Results-driven TELUS Sales Representative with a proven track record in performance analysis, customer resolution, and cross-functional collaboration. Passionate about driving insights, solving problems, and improving frontline effectiveness through data. Ready to contribute value in a high-impact analyst role.
Overview
4
4
years of professional experience
Work History
Sales Representative
TELUS Retail Ltd.
07.2023 - Current
Achieved 150% of 2024 sales targets across postpaid/prepaid mobility, Family/Shared bundles, and add-ons through consultative and data-informed selling strategies.
Met RPM (Retail Performance Model) goals in Q1 2024, demonstrating strong understanding of TELUS’s performance framework and profitability focus.
Received 20+ Shine platform recognitions from leadership and peers for consistent sales excellence, collaboration, and customer advocacy.
Participated in an Indigenous learning session with Dr. Karine Duhamel, reflecting a deep commitment to TELUS’s diversity, inclusion, and learning culture.
Sales Associate
Red Wireless- Rogers Authorized Dealer (Chatr)
09.2021 - 06.2023
Ranked among the top 3 Sales Representatives in Manitoba for quarterly performance, consistently exceeding monthly sales targets by 120–150%.
Balanced over 60+ daily customer interactions with backend reporting tasks during peak store hours, maintaining 100% accuracy in reporting logs.
Achieved #1 ranking in Q3 2021 for leading bundle sales at the store, driven by strong customer focus and solution-based selling."
Maintained 90%+ accessory attach rate with prepaid devices by bundling low-cost add-ons like cases and chargers.
E-Commerce Associate
Walmart
11.2020 - 07.2021
Enhanced customer satisfaction by maintaining a 4.7/5 average rating on customer feedback for order accuracy and timely delivery.
Increased online order fulfillment efficiency by 20%, ensuring timely delivery of 100+ orders per week.
Consistently achieved a 98%+ accuracy rate in picking and packing orders, contributing to a reduction in return rates.
Became Walmart' shining star of the month.
Education
High School Diploma -
Manitoba Institute of Trades And Technology
Winnipeg, MB
Skills
Sales & Performance Analysis – Skilled at identifying sales trends, investigating inquiries, and recognizing improvement opportunities based on frontline data
Google Workspace Proficiency – Experienced with Google Docs, Sheets, and Drive for documentation, tracking, and collaboration
Tech Adaptability – Quick learner of new tools such as Basecamp, CRM platforms, and internal TELUS dashboards (eg, FLP, RPM)
Customer Inquiry Resolution – Proven ability to resolve complex customer issues and escalate systemic problems for root-cause resolution
Communication – Strong verbal and written communicator; adept at explaining technical or data-driven topics to non-technical audiences
Executive Assistant to the CEO/Compliance Analyst at Switch Hub (Fintech/MSB)Executive Assistant to the CEO/Compliance Analyst at Switch Hub (Fintech/MSB)