SHIVAM THAKKAR
Toronto,ON
Summary
Ambitious professional with experience working at multiple lodging and resort establishments Four-year career. Well-rounded organizational and accounting skills coupled with OPERA skill. Consistently accurate in financial reporting.
Overview
4
4
years of professional experience
Work History
Guest Service Agent
Holiday Inn
01.2022 - 03.2023
- Greeted guests upon arrival and offered assistance.
- Collected room deposits, fees, and payments.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Recommended hotel services or amenities that guest may find useful.
Guest Service Agent
Comfort Inn & Suites
01.2019 - 12.2021
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Answered guest inquiries and provided information regarding hotel services and amenities.
Education
High School Diploma -
Confederation College of Applied Arts And Technology
Thunder Bay, ON07.2019
Skills
- Customer Retention
- Data Analysis
- Reservation Processing
- Office Supervision
- Guest Satisfaction
Familiar Softwares
1. Oracle Hospitality’s OPERA Cloud PMS
2. Choice Advantage
Timeline
Guest Service Agent
Holiday Inn
01.2022 - 03.2023
Guest Service Agent
Comfort Inn & Suites
01.2019 - 12.2021
High School Diploma -
Confederation College of Applied Arts And Technology
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