Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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ANSHIKA SHARMA

Summary

Ambitious business student at Humber College with three years of experience in sales and customer service. Demonstrated ability to deliver results and manage responsibilities efficiently. Team-oriented leader committed to fostering a collaborative work environment. Proven track record in building and sustaining relationships with various stakeholders in dynamic settings.

Overview

4
4
years of professional experience

Work History

Wireless Associate

OSL Walmart
07.2024 - Current
  • Customer Support: Handle inquiries and technical issues, troubleshooting connectivity problems
  • Installation & Maintenance: Oversee setup, routine maintenance, and repairs of wireless equipment
  • Coordination: Act as a liaison between service providers and clients for upgrades, changes, and troubleshooting
  • Site Visits: Monitor and evaluate network performance on-site to ensure service quality
  • Documentation: Keep accurate records of installations, service issues, and updates

Technical Sales Specialist

NTT BPO
03.2023 - 07.2024
  • Recommended products and services, explaining features, benefits, and cost
  • Conducted customer consultations to understand needs and tailor solutions
  • Demonstrated product functionality and usage to prospective clients
  • Developed and executed sales strategies to meet or exceed targets
  • Built and maintained strong client relationships to ensure satisfaction and repeat business

Internship Cashier

Paradise Chicken
01.2023 - 04.2023
  • Accurately process customer purchases using the point of sale (POS) system
  • Manage returns, exchanges, and refunds following restaurant policies
  • Resolve customer complaints or issues promptly
  • Follow health, safety, and sanitation guidelines
  • Collaborate with kitchen staff and servers for seamless services

Customer Representative

Parts Avatar
04.2022 - 01.2023
  • Provide detailed information about available car parts, including specifications and pricing
  • Assist customers in selecting the appropriate car parts based on their vehicle needs
  • Process customer orders accurately and handle returns, exchanges, and refunds
  • Ensure compliance with company policies, procedures, and safety standards

Team Member

Tim Horton's
08.2021 - 04.2022
  • Greeted and assisted customers courteously and efficiently
  • Took and processed customer orders accurately and promptly
  • Prepared food and beverages according to Tim Hortons' standards
  • Balanced cash registers at the beginning and end of shifts
  • Collaborated with team members to maintain smooth restaurant operations
  • Followed health, safety, and sanitation guidelines always

Education

Business Management -

Humber College
Toronto, ON
04.2023

High School Diploma - business and trade-related subjects

Police DAV
Ambala, Haryana
04.2020

Skills

  • Planning and Coordination
  • Problem-Solving Abilities
  • Verbal/Written Communication
  • Leadership and Teamwork
  • Negotiation Skills
  • Positivity
  • Active Listening
  • Time Management

Accomplishments

  • Awarded gold medal for contributions as an NSS volunteer and efforts in raising social awareness.
  • Earned a medal in an inter-state football competition.
  • Computer certification in Microsoft Office applications (Excel, Word, PowerPoint).

Timeline

Wireless Associate

OSL Walmart
07.2024 - Current

Technical Sales Specialist

NTT BPO
03.2023 - 07.2024

Internship Cashier

Paradise Chicken
01.2023 - 04.2023

Customer Representative

Parts Avatar
04.2022 - 01.2023

Team Member

Tim Horton's
08.2021 - 04.2022

High School Diploma - business and trade-related subjects

Police DAV

Business Management -

Humber College

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ANSHIKA SHARMA