Anshika Sekhri
Whitby,Canada
Summary
Reliable Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Decisive leader with good planning and organizational skills.
Overview
8
8
years of professional experience
Work History
Store Manager
WIRELESSWAVE
09.2022 - 04.2024
- Monitored inventory levels and placed orders to restock shelves.
- Updated POS system with new products and promotional offers.
- Organized promotional events to increase product awareness.
- Created weekly work schedules for store personnel.
- Developed strategies to maximize sales and profitability.
- Prepared monthly reports on sales figures, expenses, profits.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Insurance Advisor
TD INSURANCE
08.2021 - 12.2022
- Communicated with clients by phone and email to answer questions and offer services
- Attended continuing education courses to maintain insurance license
- Employed assumptive sales techniques to efficiently close and process sales
- Engaged customers and provided high level of service by carefully explaining details about documents
- Analyzed customer needs and provided best options, upselling products and services
- Received underwriting approvals after accurately completing applications for insurance coverage
- Drove client retention by increasing savings opportunities and identifying premium discounts
- Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs
- Upsold products to policyholders and potential new clients
- Collaborated with carriers to resolve discrepancies in insurance payments.
Assistant Store Manager
Rogers Communications
11.2018 - 09.2022
- Created promotional campaigns to increase brand awareness and attract new customers.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided training to new employees on company policies and procedures.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Maintained a safe working environment by enforcing safety regulations.
- Developed strategies to improve customer service processes and procedures.
Volunteer
Childline Ludhiana
03.2017 - 10.2017
- Volunteered to help with special events and programs by checking in participants and giving directions
- Kept facilities organized, clean and well-maintained to best meet program needs
- Sorted and distributed canned goods and produce to disadvantaged families
- Welcomed customers and answered questions
- Removed trash and debris from highways, parks and other public locations
- Educated residents and families about available services and resources
- Monitored special group events and off-site field trips
- Organized volunteer schedules and assignments to maximize efficiency and program effectiveness
- Delivered newspapers and flowers throughout hospital.
Business Analyst
Roots analysis
02.2016 - 01.2017
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines
- Manipulated data using pivot tables, pivot charts and macros in Excel
- Conducted root cause analyses to formulate countermeasures to business missteps and improve operations
- Developed new reports, updated existing reports and created routine reports based on defined requirements
- Compiled reports outlining financial information such as income, assets and liabilities for business leaders to review for decision-making
- Drove business productivity by discovering and implementing opportunities for efficiency improvements
- Conducted competitive benchmarking and pricing analysis to support solutions development resulting in market share growth.
Education
Diploma - Public Relations
Canadore College of Applied Arts And Technology
Mississauga, ON08.2020
Certificate - Business Management And Analytics
Amity University
Chandigarh, India12.2015
Skills
- Performance Management
- Contract Management
- Email marketing
- Cross-selling and upselling
- Policy adjustment knowledge
- Customer follow-up
- Insurance sales strategy
- Client account management
- Time management
- Analytical
- Complaint resolution
- Staff Development
- Staff Training and Development
Languages
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Store Manager
WIRELESSWAVE
09.2022 - 04.2024
Insurance Advisor
TD INSURANCE
08.2021 - 12.2022
Assistant Store Manager
Rogers Communications
11.2018 - 09.2022
Volunteer
Childline Ludhiana
03.2017 - 10.2017
Business Analyst
Roots analysis
02.2016 - 01.2017
Diploma - Public Relations
Canadore College of Applied Arts And Technology
Certificate - Business Management And Analytics
Amity University
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