Anshika Sekhri
Whitby,Canada
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Excels at cultivating, managing and leveraging client relationships to foster extended engagements and business opportunities.
Overview
8
8
years of professional experience
Work History
Sales Associate
WIRELESSWAVE
09.2022 - 04.2024
- Provided accurate information about products, prices and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Attended weekly team meetings to review performance goals and objectives.
- Developed promotional strategies to increase sales volume.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Insurance Advisor
TD INSURANCE
08.2021 - 12.2022
- Communicated with clients by phone and email to answer questions and offer services
- Attended continuing education courses to maintain insurance license
- Employed assumptive sales techniques to efficiently close and process sales
- Engaged customers and provided high level of service by carefully explaining details about documents
- Analyzed customer needs and provided best options, upselling products and services
- Received underwriting approvals after accurately completing applications for insurance coverage
- Drove client retention by increasing savings opportunities and identifying premium discounts
- Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs
- Upsold products to policyholders and potential new clients
- Collaborated with carriers to resolve discrepancies in insurance payments.
Sales Associate
Rogers Communications
11.2018 - 09.2022
- Coached and developed store associates through formal and informal interactions
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
- Maintained professional network of potential clients and business opportunities
- Developed and implemented new sales strategies to update product lines
- Researched and capitalized on emerging opportunities to build business and expand customer base
- Tracked monthly sales to generate reports for business development planning
- Organized schedules, workflows and shift coverage to meet expected business demands
- Developed training, assessment and performance monitoring programs to coach and mentor employees
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy
- Answered incoming telephone calls to provide store, products and services information
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Offered product and service consultations and employed upselling techniques.
Volunteer
Childline Ludhiana
03.2017 - 10.2017
- Volunteered to help with special events and programs by checking in participants and giving directions
- Kept facilities organized, clean and well-maintained to best meet program needs
- Sorted and distributed canned goods and produce to disadvantaged families
- Welcomed customers and answered questions
- Removed trash and debris from highways, parks and other public locations
- Educated residents and families about available services and resources
- Monitored special group events and off-site field trips
- Organized volunteer schedules and assignments to maximize efficiency and program effectiveness
- Delivered newspapers and flowers throughout hospital.
Business Analyst
Roots analysis
02.2016 - 01.2017
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines
- Manipulated data using pivot tables, pivot charts and macros in Excel
- Conducted root cause analyses to formulate countermeasures to business missteps and improve operations
- Developed new reports, updated existing reports and created routine reports based on defined requirements
- Compiled reports outlining financial information such as income, assets and liabilities for business leaders to review for decision-making
- Drove business productivity by discovering and implementing opportunities for efficiency improvements
- Conducted competitive benchmarking and pricing analysis to support solutions development resulting in market share growth.
Education
Diploma - Public Relations
Canadore College of Applied Arts And Technology
Mississauga, ON08.2020
Certificate - Business Management And Analytics
Amity University
Chandigarh, India12.2015
Skills
- Email marketing
- Cross-selling and upselling
- Policy adjustment knowledge
- Customer follow-up
- Insurance sales strategy
- Client account management
- Client retention
- Time management
- Analytical
Timeline
Sales Associate
WIRELESSWAVE
09.2022 - 04.2024
Insurance Advisor
TD INSURANCE
08.2021 - 12.2022
Sales Associate
Rogers Communications
11.2018 - 09.2022
Volunteer
Childline Ludhiana
03.2017 - 10.2017
Business Analyst
Roots analysis
02.2016 - 01.2017
Diploma - Public Relations
Canadore College of Applied Arts And Technology
Certificate - Business Management And Analytics
Amity University
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