Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Anshika Mitra

Montreal,Canada

Summary

Results-driven Technical Program Manager with over 5 years of experience leading complex, cross-functional software development programs spanning mobile and enterprise platforms. Skilled in driving Agile project delivery, stakeholder communication, and cross-team coordination to align with business and product objectives. Demonstrated success in overseeing large-scale development initiatives from inception to deployment, leveraging expertise in JIRA, Confluence, and Power BI. Collaborative approach in working across engineering and product teams to deliver innovative technology solutions while focusing on process enhancement and ensuring customer satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sr. PS Project Manager

OpenText Corporation
06.2021 - Current
  • Utilized platforms such as Salesforce, JIRA, and MS Project to manage project execution and reporting for enterprise clients including Air Canada, City of Toronto, BOA, Govt. of Manitoba, etc.
  • Delivered on-time and on-budget implementations while maintaining compliance, forecasting, and resource planning reports.
  • Served as single point of contact throughout the project lifecycle, providing executive-level status reports and coordinating stakeholder communications.
  • Translated customer business needs into technical execution plans in collaboration with cross-functional teams including engineering, product, and vendor partners.
  • Directed 7–8 simultaneous enterprise software and infrastructure implementation projects, managing scope, resources, schedules, and risks in a hybrid Agile/Waterfall environment.
  • Provided detailed project status updates to stakeholders and executive management via Steering Committee.
  • Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.

Scrum Master/Project manager

Open Systems International Systems, OSI du Canada inc.
02.2020 - 05.2021
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
  • Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
  • Managed product backlog effectively, prioritizing high-value items for faster completion.
  • Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
  • Led sprint reviews and planning meetings to promote full team engagement.
  • Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
  • Tools Used: JIRA, Confluence, PowerBI, Visio, etc.

Project Manager

DELL Technologies- DELL EMC, Global Deployment Services
02.2016 - 11.2018
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Responsible for publishing quarterly reports on compliance, timecards, revenue and forecast for the entire team on the projects.
  • Tools Used: JIRA, Service Now, Salesforce, Fusion, Lightspeed, Microsoft Project Professional (MPP), Outlook and MS Office(Excel, PowerPoint, Visio, Word).


Technical Support Engineer

IBM India Pvt. Ltd. Bangalore, India
07.2015 - 02.2016
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
  • Tools Used: LotusNotes (email), W3 (IBM intranet), HRMS (clock time), Service Now Tool and Sametime (chat connections), MS Office.

Education

Bachelor of Engineering - Computer Science and Engineering

Nitte Meenakshi Institute of Technology
Bangalore, India
06.2015

Skills

  • Technical Program Management
  • Agile & Scrum Methodologies
  • Cross-functional Team Leadership
  • Browser & Mobile App Development
  • Project Lifecycle Management
  • Software Development Planning
  • Stakeholder & Executive Communication
  • Project Scheduling & Resource Planning
  • Risk Management & Mitigation
  • Process Improvement & Optimization
  • Tools: JIRA, Confluence, Power BI, MS Project, Visio, Salesforce, ServiceNow, Microsoft Office Suite
  • Agile coaching
  • Sprint planning
  • Project management
  • Software development lifecycle
  • User story creation
  • Stakeholder management

Certification

  • Project Management Professional (PMP)
  • Certified associate in project management (CAPM)
  • ITIL v3 Foundation Certified
  • EMC – Cloud Infrastructure and Services (CISA)
  • EMC – Information Storage and Management (ISM)
  • HP Certified – Core JAVA & PHP with MySQL

Languages

English
Full Professional
French
Limited Working

Timeline

Sr. PS Project Manager

OpenText Corporation
06.2021 - Current

Scrum Master/Project manager

Open Systems International Systems, OSI du Canada inc.
02.2020 - 05.2021

Project Manager

DELL Technologies- DELL EMC, Global Deployment Services
02.2016 - 11.2018

Technical Support Engineer

IBM India Pvt. Ltd. Bangalore, India
07.2015 - 02.2016

Bachelor of Engineering - Computer Science and Engineering

Nitte Meenakshi Institute of Technology

Similar Profiles

  • Terry L. Parker

    Terry L. ParkerTerry L. Parker

    Receptionist, Facilities Department at OpenText CorporationReceptionist, Facilities Department at OpenText Corporation

  • Jordan Ekubia

    Jordan EkubiaJordan Ekubia

    Enterprise Account Executive at Opentext CorporationEnterprise Account Executive at Opentext Corporation

  • Hashim Razvi

    Hashim RazviHashim Razvi

    Director, Technical Support at opentext CorporationDirector, Technical Support at opentext Corporation

  • Lidiya Varughese

    Lidiya VarugheseLidiya Varughese

    Registered Practical Nurse at Ciusss West Island- St Marys HospitalRegistered Practical Nurse at Ciusss West Island- St Marys Hospital

  • Edmond Doumit

    Edmond DoumitEdmond Doumit

    Field Sales Representative at Techtronic Industries - TTIField Sales Representative at Techtronic Industries - TTI

CREATE PROFILE
Anshika Mitra