Anshika Malhotra
Caledon,ON
Summary
Dynamic Restaurant Manager with a proven track record at Bunny Bay, excelling in team management and customer engagement. Achieved enhanced service quality through effective complaint resolution and staff training. Skilled in inventory control, optimizing resources to elevate customer loyalty and satisfaction. Committed to fostering a positive atmosphere for both guests and staff.
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Knowledgeable Desired Position with solid history of managing restaurant operations and enhancing customer satisfaction. Proven track record of optimizing workflow and improving staff performance through effective training and leadership. Demonstrated ability to manage inventory and ensure compliance with health and safety regulations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Bunny Bay
Brampton
02.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Administrative Assistant
SM Tax
01.2023 - 08.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
Customer Service Representative
Rogers Communications
01.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Guest Service Manager
Marriot Hotel
01.2020 - 01.2023
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Established strong rapport with VIP guests by providing personalized attention and anticipating their needs throughout their stay.
- Maintained accurate records of guest information and preferences, using this data to provide personalized experiences during future stays.
Education
Culinary And Office Management - Management
George Brown College
Downtown Toronto05.2024
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Shift management
- Customer-oriented
- Complaint resolution
- Staff scheduling
- Customer loyalty
- Food service background
Languages
English
Full Professional
Certification
Smart serve
Food safe
Food safety
First aid and emergency cpr
Timeline
Restaurant Manager
Bunny Bay
02.2024 - Current
Administrative Assistant
SM Tax
01.2023 - 08.2024
Customer Service Representative
Rogers Communications
01.2023 - 02.2024
Guest Service Manager
Marriot Hotel
01.2020 - 01.2023
Culinary And Office Management - Management
George Brown College