Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Anshika Khanduja

Surrey,BC

Summary

Dedicated with experience in achieving tangible results and cross team collaboration. Proactive and excited to partner with like minded individual to achieve goals

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Executive

Policybazaar.com
Gurugram , India
05.2022 - 05.2024
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Provided technical support when necessary to resolve complex problems.
  • Handled an average of 150 customer interactions per day through phone, email, and chat and in person, consistently meeting and exceeding performance targets.
  • Trained and mentored new team members, improving team performance and reducing training time by 20%.
  • Utilized CRM software to manage customer data, track interactions, and generate reports for management, enhancing customer service operations.
  • Collaborated with cross-functional teams to streamline processes, high-quality customer support, addressing inquiries, resolving complaints, and processing orders efficiently, resulting in increase in customer satisfaction scores.
  • Utilized CRM software to manage customer data, track interactions, and generate reports for management, enhancing customer service operations.
  • Referred unresolved customer grievances to designated departments for further investigation.

Customer Service Executive

Zomato.com
Delhi , India
11.2021 - 01.2022
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Processed orders accurately and efficiently in accordance with company policies.
  • Identified opportunities for process improvement within the customer service department.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Accepted payment from customers through cash, credit cards, or mobile payments.

Education

Bachelor of Commerce -

University of Delhi
India
07-2021

Skills

  • Payment management
  • Customer Needs Assessment
  • Issue Escalation
  • Customer Relationship Management
  • Strong communication skills
  • CRM Software
  • Resilience

Certification

completed certification in "Business & market research" by the Department of Administration & Marketing at Indian Spinal Injuries Centre.

Affiliations

Voluntary worked as Social worker and with various NGO's which performs food banks, homeless shelters and Mental health support

Timeline

Customer Service Executive

Policybazaar.com
05.2022 - 05.2024

Customer Service Executive

Zomato.com
11.2021 - 01.2022

Bachelor of Commerce -

University of Delhi

Similar Profiles

CREATE PROFILE
Anshika Khanduja