ANSHIKA ANSHIKA
Brampton,ON
Summary
Hardworking and passionate job seeker with strong organizational skills and ready to help team achieve company goal. Skilled in teamwork, adaptability and technical support and drive significant improvements in operational efficiency and service levels. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
KLM CROWN LOUNGE
02.2024 - 12.2024
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times and making reports of airlines and cash.
SALES REPRESENTATIVE
AMAN TRAVEL INC
07.2023 - 02.2024
- Contributed to ticket sales growth by upselling products and services based on individual customer requirements.
- Also maintained all records of sales and purchases using MS-excel. Research, explore and study different travel destination options.
- Provide travel consulting services to walk-in customers, over the phone and by email.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Handles travel issues, conflicts, complaints, cancellations and refunds or maintained accurate records of bookings, payment, transaction, discounted fees.
CASHIER
DHABBA JUNCTION
01.2023 - 07.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required. Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Increased sales of promotional items by informing customers about current offers.
Education
Associate of Arts - GENERAL ARTS AND SCIENCE
CONESTOGA COLLEGE
BRANTFORD, ON09-2024
Skills
- Customer service
- Cash Handling
- Active Listening Skills
- Time Management
- Attention to Detail
- Organizational Skills
- Problem-solving abilities
- Punctual
- Strong Communication Skills
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
CUSTOMER SERVICE REPRESENTATIVE
KLM CROWN LOUNGE
02.2024 - 12.2024
SALES REPRESENTATIVE
AMAN TRAVEL INC
07.2023 - 02.2024
CASHIER
DHABBA JUNCTION
01.2023 - 07.2023
Associate of Arts - GENERAL ARTS AND SCIENCE
CONESTOGA COLLEGE
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