Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Timeline
Generic

ANSELMUS Nuworklo

Dollard-des-Ormeaux,QC

Summary

Motivated and hardworking with experience transporting packages to drop off at customer locations. Talented at using GPS map systems and following instructions. Committed to quality service with focus on speedy service and undamaged goods. Safety-conscious driver experienced with light trucks and vans. Works quickly to meet daily targets with expert loading, unloading and transportation. Adapts quickly to changing situations to overcome problems and maintain performance. Talented

with great skills in relationship building, communication and mechanical maintenance. Accomplishes performance targets consistently and maintains clean, professional vehicle. Physically fit for challenging work. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

Overview

4
4
years of professional experience

Work History

Cashier

HMS HOST
Dorval, QC
08.2023 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.

Customer Service Representative

Ghana Post
Accra , Ghana
12.2022 - 01.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Excellent verbal and written communication skills
  • Proficient in CRM software and ticketing systems
  • strong attention to details
  • Ability to remain calm and composed under pressure

Packager

Ernest Chemist
Accra , Greater Accra GHANA
10.2020 - 11.2021
  • Organized and labeled boxes in pallet racks to make item retrieval faster.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
  • Sorted and placed materials or items on racks, shelves or bins according to predetermined sequence in shipping and receiving area.
  • Moved materials and items to shipping or to other designated areas.
  • Assembled cartons, crates and containers to prepare for shipping.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Reported broken items and mechanical problems to mitigate safety issues.
  • Verified quantity and quality of products pre-shipment to comply with production standards.
  • Inspected outgoing shipments to maintain quality assurance standards.

Education

High School Diploma -

St Peter’s Senior High School
Akosombo, Eastern Region
09.2020

Skills

  • Route Planning
  • Payment Processing
  • Ability to Lift 50 Pounds
  • Customer Relationships
  • Dependability and Honesty
  • Order Fulfillment
  • Efficiency and Time Management
  • Communication and Interpersonal Skills
  • Loading and Unloading
  • Clean Driving Record
  • Traffic Laws and Regulations
  • Valid Driver's License
  • Problem-Solving
  • Delivery and Shipment Records
  • Delivery Verification
  • Cash Handling
  • Vehicle Safety and Maintenance
  • Product Distribution
  • Materials Transport
  • Shipment Verification
  • Service Promotion
  • Dispatch Collaboration
  • Order Processing

Languages

English
Full Professional
French
Limited

Accomplishments

  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Consistently maintained high customer satisfaction ratings.

Affiliations

  • Member, Alumni Association
  • Member, Small Business Association (2008 - present)

Timeline

Cashier

HMS HOST
08.2023 - Current

Customer Service Representative

Ghana Post
12.2022 - 01.2023

Packager

Ernest Chemist
10.2020 - 11.2021

High School Diploma -

St Peter’s Senior High School
ANSELMUS Nuworklo