Summary
Overview
Work History
Education
Skills
Languages
Interests
Certification
References
Timeline
Generic

Ansel Zhao

Scarborough,ON

Summary

Diligent Airport Operations Officer with proven 5 years working experiences in airline industry by managing flight operations and ensuring safety compliance. Skilled in coordinating flight schedules and optimizing resource allocation. Demonstrated expertise in communication and problem-solving to enhance operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Flight Operations Specialist

Air Canada
03.2022 - Current
  • Collaborated with other departments for seamless coordination of flight operations, reducing delays and cancellations.
  • Facilitated open lines of communication between management teams across flight operations departments through regular meetings and updates on schedule performance metrics.
  • Managed time-sensitive deadlines and last-minute changes, maintaining a high level of professionalism under pressure.
  • Served as primary point of contact for pilots regarding schedule-related inquiries and concerns, providing timely assistance and support.
  • Ensured compliance with CARS and ACPA collective agreement and company policies throughout the scheduling process.
  • Successfully prevent flight cancellations, delays by 30% by resolved complex scheduling challenges with creative problem-solving techniques in 2024 vs 2022

Lead Ramp Agent/Pilot in Waiting

Perimeter Aviation
09.2021 - 01.2022
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 20+ daily flights.
  • Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
  • Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
  • Enhanced ramp safety by consistently enforcing proper procedures and guidelines.

Real Estate Administrative Assistant

Home Comfort Realty
05.2021 - 08.2021
  • Collaborated closely with agents to strategize innovative approaches for marketing listings more effectively in competitive markets.
  • Supported agents in closing deals successfully with thorough documentation and contract management.
  • Managed a high volume of incoming calls, emails, and walk-in inquiries with professionalism and prompt attention, ensuring no opportunities were missed.
  • Managed filing system, entered data and completed other clerical tasks.

Flight Coordinator

Air Georgian
04.2020 - 10.2020
  • Managed risk effectively through careful analysis of weather patterns, route planning, and contingency measures.
  • Improved on-time performance, coordinating closely with ground support teams and air traffic control.
  • Streamlined communication between pilots, cabin crew, and ground staff for seamless overall operation coordination.
  • Supported operations by managing professional communications, tracking data and managing records.

Education

Bachelor of Science - Geography & Aviation

University Of Waterloo
Waterloo, ON
04-2017

Skills

  • Communication and Coordination
  • Time management expertise
  • Emergency Response Planning
  • Conflict resolution techniques
  • Flight scheduling expertise
  • Operations Management
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Excellent Communication

Languages

English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Japanese
Professional Working

Interests

  • Rock Climbing
  • Martial Arts
  • Augmented Reality (AR) Development
  • Strategy Games
  • Food Tourism
  • Designing and Printing 3D Models
  • Gym Workouts

Certification

  • Transport Canada Commercial Pilot License
  • Transport Canada Dispatch certification (FDOP/FDMET)
  • Hold a Restricted Radio Operators License
  • First Aid, CPR, and AED Certification - American Red Cross.
  • Six Sigma Certification (Green Belt)


References

Aash Patel

Crew Network Manager

Air Canada

P; (750)970-7077

E; Aash.Patel@aircanada.ca


Jeet Suthar

Crew Network Manager

Air Canada

P;(647)860-7949

E; Jeet.Suthar@a ircanada.ca


Smit Mevada

Flight Op Dispatcher

Air Canada

P; (647)819-8535

E; Smit.Mevada@aircanada.ca


Kevin Romero

Passenger Movement Manager

Air Canada

P; (647)4586854

E; Kevin.Romero@a ircanada.ca

Timeline

Flight Operations Specialist

Air Canada
03.2022 - Current

Lead Ramp Agent/Pilot in Waiting

Perimeter Aviation
09.2021 - 01.2022

Real Estate Administrative Assistant

Home Comfort Realty
05.2021 - 08.2021

Flight Coordinator

Air Georgian
04.2020 - 10.2020

Bachelor of Science - Geography & Aviation

University Of Waterloo

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Ansel Zhao