Ansebercy METELLUS
Ottawa,ON
Summary
Dynamic IT Support professional with a proven track record at N&S Enterprise, enhancing user satisfaction through effective IT support services and comprehensive documentation. Skilled in network security and threat detection, I championed new technologies, driving continuous improvement and fostering collaboration across departments to resolve technical issues swiftly.
Developed technical troubleshooting and problem-solving skills within fast-paced IT support environment. Seamlessly transitioned between hardware and software issues, ensuring minimal downtime for users. Seeking to leverage these transferrable skills to add value and drive efficiency in new field.
Professional in IT support, skilled in troubleshooting, system maintenance, and customer service. Strong focus on team collaboration and achieving results. Reliable and adaptable, with expertise in technical support, problem-solving, and communication. Consistently meets changing needs and ensures seamless user experiences.
Overview
2
2
year of professional experience
1
1
Certification
Work History
IT Support
N&S Enterprise
05.2021 - 02.2022
- Facilitated smooth communication among multiple departments including marketing, sales, IT support during the entire lifecycle of the project.
- Coordinated IT support services to resolve technical issues quickly, minimizing downtime for staff members.
- Championed the adoption of new technologies, tools, and methodologies among colleagues in an effort to drive continuous improvement and innovation within the IT support function.
- Facilitated seamless communication between students, faculty, and IT support staff, ensuring prompt resolution of technical concerns.
- Streamlined IT support processes for increased efficiency and reduced downtime.
- Enhanced user satisfaction by providing timely and accurate IT support services.
- Increased user satisfaction by providing comprehensive IT support and training.
IT Support
Plan International
07.2021 - 12.2021
- Coordinated closely with other departments such as finance or IT support teams when necessary for seamless service delivery during complex transactions or problem resolution processes.
- Improved IT support efficiency, creating detailed documentation for common issues and solutions.
- Ensured smooth office operations by resolving technical issues promptly and liaising with IT support services when necessary.
- Assisted in troubleshooting technical issues that affected website performance, collaborating with IT support teams when necessary.
- Partnered with IT support to troubleshoot and address platform issues.
- Provided basic IT support to office users of desktops, laptops, and devices.
- Enhanced IT support with comprehensive documentation of common issues and resolutions.
- Enhanced customer satisfaction by providing timely and effective IT support to endusers.
Education
Diploma in Networking And Cybersecurity - Networking And Cybersecurity
La Cite Collegiale
Ottawa, ON06-2025
Skills
- IT support services
- IT support management
- Basic IT support
- Access Control
- CompTIA
- Cryptography
- Cyber Forensics
- Network Security
- Security Policies
- Threat Detection
- Firewall Configuration
- Data Security
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
-Information Security Analyst Program (Cybersecurity)
-CompTIA+Security
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
IT Support
Plan International
07.2021 - 12.2021
IT Support
N&S Enterprise
05.2021 - 02.2022
Diploma in Networking And Cybersecurity - Networking And Cybersecurity
La Cite Collegiale
Similar Profiles
Matt MurphyMatt Murphy
Assistant Manager at Enterprise Holdings, Enterprise Rent-A-CarAssistant Manager at Enterprise Holdings, Enterprise Rent-A-Car
Kristiane TeskeraKristiane Teskera
Assistant Manager of Operations at Rockstar Living Enterprise & JetSetHospitality & 8250 Sunsest Blvd. & Supreme Enterprise Holding, LLC. & MAC 1 Holdings, LLC.Assistant Manager of Operations at Rockstar Living Enterprise & JetSetHospitality & 8250 Sunsest Blvd. & Supreme Enterprise Holding, LLC. & MAC 1 Holdings, LLC.
Kelli ThomasKelli Thomas
Fleet Title and Registration Coordinator at Enterprise Enterprise CorporationFleet Title and Registration Coordinator at Enterprise Enterprise Corporation
Colton WrightColton Wright
Part-time Sales Associate at Supplement KingPart-time Sales Associate at Supplement King
Kiran ThotaKiran Thota
Detailer at Shine Auto DetailingDetailer at Shine Auto Detailing