Anqi Liu
Calgary,Alberta
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Mortgage Protection Specialist
TD Canada Trust
Calgary, Alberta
05.2022 - Current
- Analyze potential client requirements and prepare comprehensive plans that meet individual insurance needs and financial goals.
- Deepened borrowing relationships with customers by offering protection solutions across portfolio of borrowing products.
- Possessed comprehensive understanding of the current market, economic and environmental trends that influence customer decisions.
- Exercised strong judgement to deliver mobile-based customer interactions and experience.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Luxury Sales Associate
Coach
Calgary, Alberta
10.2020 - 11.2021
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Consulted with businesses to supply accurate product and service information.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Guest Service Agent
Le Germain Hotel
Calgary, AB
08.2018 - 03.2020
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used Microsoft Word and other software tools to create documents and other communications.
Call Center Representative
China Mobile
Shenyang, Liaoning
01.2013 - 08.2015
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Effective liaison between customers and internal departments.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Diploma - Hospitality Management
Southern Alberta Institute of Technology
Calgary, AB05.2018
Skills
- Excellent verbal and written communication skills in English and Mandarin
- Strong computer skills with an ability to multitask in a fast paced environment
- Capable of effectively operating in a team oriented and highly collaborative environment
- Substantial computer skills and ability to learn new systems quickly
- Excellent interpersonal, leadership and oral/written communication skills
- Proven ability to meet and exceed productivity and quality monitoring goals
- Demonstrated passion and interest in financial markets
- Financial services industry experience
Timeline
Mortgage Protection Specialist
TD Canada Trust
05.2022 - Current
Luxury Sales Associate
Coach
10.2020 - 11.2021
Guest Service Agent
Le Germain Hotel
08.2018 - 03.2020
Call Center Representative
China Mobile
01.2013 - 08.2015
Diploma - Hospitality Management
Southern Alberta Institute of Technology
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