Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anqi Li

Vancouver,BC

Summary

With excellent customer service and problem-solving skills, I am good at executing and organizing. Express clearly and professionally to meet clients’ needs and beyond their expectations. Besides, cooperating with internal departments and external compactors is a majority of my job, which cultivates my familiarity with business running processes and administrative abilities.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Concierge

First Services Residential
04.2023 - Current
  • Being a primary contact and source of information, and file documents, such as Form Ks
  • Arranging amenities/event booking, maintaining door/gate keys
  • Offer top-quality assistance to handle emergencies and complaints.

Administrative Assistant

Key Educational Group
06.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Executed record filing system to improve document organization and management.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Applied proper codes to invoices and receipts to keep records organized and easily searchable.

Administrative assistant

FSS Canada
09.2023 - 10.2023
  • Guaranteed prompt delivery of incoming mail to appropriate recipients
  • Record and maintain strict confidentiality of all applicant information
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.

Project Assistant_intern

React Menu
03.2022 - 08.2022
  • Designed and managed a fraudulent account detection system based on mongo db
  • Familiar with mongo db transactions, batch processing, and API to detect fraud account patterns
  • Maintained internal product knowledge database.
  • Identified opportunities for new products and improvements to existing products to increase sales.

Front Desk Receptionist

Bubble Waffle Café
06.2021 - 03.2022


  • As the cashier account for the daily profits
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Education

Diploma - Hospitality Management

Douglas College
BC
01.2022

Quit - Translation

Shenyang Normal University
China
01.2019

Skills

  • Customer service skills
  • Team Collaboration & Leadership
  • Time management & problem-solving skills
  • Data entry & Excel
  • Record-keeping and organizing skills
  • Database Administration
  • Back Office Operations
  • QuickBooks
  • Closing and Contract Negotiations

Certification

Hospitality certificates:

Serving It Right Training Certification

Cvent Certification

CS certificates:

Algorithms on Graphs (by UC SanDiego through Coursera)

Python Date Structures (by University of Michigan through Coursera)

Timeline

Administrative assistant

FSS Canada
09.2023 - 10.2023

Administrative Assistant

Key Educational Group
06.2023 - Current

Concierge

First Services Residential
04.2023 - Current

Project Assistant_intern

React Menu
03.2022 - 08.2022

Front Desk Receptionist

Bubble Waffle Café
06.2021 - 03.2022

Diploma - Hospitality Management

Douglas College

Quit - Translation

Shenyang Normal University

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Anqi Li