ANQI FAN
Markham,ON
Summary
Adaptable Dispatch Supervisor with relevant experience in coordinating and overseeing the daily operations of dispatch teams. Excel at communication, problem-solving, and decision-making, ensuring smooth operation of dispatch operations. Committed to maintaining timely dispatch services and enhancing team performance through effective training and motivation.
Overview
5
5
years of professional experience
Work History
Dispatch Supervisor
UNIUNI
Logistics Company, Ontario
03.2022 - Current
- Driver Compensation Review: Verified and reconciled driver pay statements by checking delivery volumes, unit rates, additional allowances, deductions, and bank account details for payment, to ensure accuracy prior to final payroll submission.
- Assisted in Cost Control: Supported cost-reduction projects by analyzing dispatch metrics and route data, contributing to a measurable decrease in cost-per-delivery through optimized planning.
- Dispatch Team Training & Supervision: Developed and conducted training for dispatch assistants on standard operating procedures to enhance team productivity and consistency.
- Operational Optimization: Analyze KPIs such as customer complaint rates and parcel lost rates to identify root causes, and conduct targeted training with drivers to address issues and improve service standards.
Server
AKA-ONI REMAN&IZAKAYA
Richmond hill, Ontario
06.2021 - 03.2022
- Provided attentive and friendly table service, ensuring a positive dining experience for all guests.
- Worked closely with kitchen and bar staff to coordinate order timing and accuracy, supporting smooth operations during peak hours and contributing to a productive and efficient service environment.
- Handled cash and electronic transactions with precision using POS systems, ensuring correct billing.
Education
Master - Financial Accountability
York University
02.2022
Honors Bachelor - Business Administration
Brock University
06.2020
Skills
- Operational & Interpersonal Strengths: Accurate, diligent, and effective in collaborative, fast-paced work environments; strong attention to detail
- Technical & Analytical Application: Proficient in MS Excel for data analysis; experienced in payroll data review, verification, and reconciliation to ensure accuracy
- Payroll & Accounting Foundation: Completed all three core courses (PCL, PF1, PF2) toward the PCP (Payroll Compliance Professional) designation; certified QuickBooks Online ProAdvisor
Timeline
Dispatch Supervisor
UNIUNI
03.2022 - Current
Server
AKA-ONI REMAN&IZAKAYA
06.2021 - 03.2022
Master - Financial Accountability
York University
Honors Bachelor - Business Administration
Brock University