Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ANOWAR HOSSAIN

Toronto,ON

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

General Manager

7 West Cafe
03.2024 - Current
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Sous Chef

THE WOLFE TONE IRISH PUB
10.2023 - 02.2024
  • Enhanced overall restaurant efficiency by streamlining kitchen operations and implementing effective time management strategies.
  • Boosted customer satisfaction ratings by consistently delivering high-quality dishes and maintaining strict adherence to food safety standards.
  • Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
  • Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.

Cook

THE STONE LINE
03.2023 - 09.2023
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.

Assistant General Manager

The Burger's Priest
09.2022 - 02.2023
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.

Supervisor

Wendy's
03.2022 - 09.2022
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Store Manager

Pizza Pizza
12.2020 - 02.2022
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.

Education

Diploma - Business

St. Lawrence College
04.2021

DIPLOMA IN ENGINEERING - COMPUTER

FENI POLYTECHNIC INSTITUTE
12.2018

Skills

  • Inventory Management
  • Portion Control
  • Food Safety
  • Employee Scheduling
  • Cost Control
  • Supervising Food Prep
  • Safety Management
  • Staff Training
  • Kitchen Equipment Operation
  • Staff Motivation
  • Operations Management

Leadership and team building

Certification

Managing Food safety Training - 2021

Languages

English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working
Urdu
Professional Working
Arabic
Elementary

Timeline

General Manager

7 West Cafe
03.2024 - Current

Sous Chef

THE WOLFE TONE IRISH PUB
10.2023 - 02.2024

Cook

THE STONE LINE
03.2023 - 09.2023

Assistant General Manager

The Burger's Priest
09.2022 - 02.2023

Supervisor

Wendy's
03.2022 - 09.2022

Store Manager

Pizza Pizza
12.2020 - 02.2022

Diploma - Business

St. Lawrence College

DIPLOMA IN ENGINEERING - COMPUTER

FENI POLYTECHNIC INSTITUTE

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