Anouar ET Talbi
Ottawa,ON
Summary
Accomplished Logistics Coordinator and Technical Support Assistant at Williams and Shaw Direct. Excelled in streamlining operations, enhancing team productivity, and implementing cost-saving strategies. Skilled in software proficiency and relationship building, adept at multitasking and troubleshooting with a positive attitude. Demonstrated success in supporting business growth and providing exceptional customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Logistics Coordinateur
Williams
Montreal, Quebec
01.2020 - 12.2023
- Checked items into computer system, printed labels and directed to storage locations.
- Directed team activities by establishing task priorities and providing guidance.
- Supported logistics department by leveraging existing resources with cost-effective savings.
- Coordinated daily logistics operations, including shipment scheduling and tracking.
- Assisted in developing processes for receiving, storing and distributing materials according to established procedures.
- Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
- Managed inventory levels to ensure optimal stock at all times, reducing shortages and overages.
- Maintained records of damaged goods, backorders and applicable regulatory reporting.
- Assisted in the development of logistics strategies to support business growth and expansion.
Technical Support Assistant
Shaw Direct
Montreal, Quebec
01.2018 - 12.2022
- Assisted senior staff members with complex technical projects or initiatives.
- Updated customer information and account status in the database following each interaction.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Supported customers with online billing, access, and account issues.
Education
College Degree - College Degree in IT Support
Saint-Michel College
Montreal, QC06-2021
BBA - Bachelor of Transportation And Logistics
Fes University
Morocco07-2017
Skills
- Software Proficiency
- Relationship building
- Customer service
- Networking
- Multitasking
- Troubleshooting
- Flexible and adaptable
- Friendly, positive attitude
- Microsoft office
Languages
English
Full Professional
French
Full Professional
Arabic
Native/ Bilingual
Certification
- Lift Licence
- Forklift Licence
Timeline
Logistics Coordinateur
Williams
01.2020 - 12.2023
Technical Support Assistant
Shaw Direct
01.2018 - 12.2022
- Lift Licence
- Forklift Licence
College Degree - College Degree in IT Support
Saint-Michel College
BBA - Bachelor of Transportation And Logistics
Fes University
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