Anooppreet Kaur
Surrey
Summary
Proven track record in enhancing team productivity and customer satisfaction at Amazon.ca, leveraging skills in shipping procedures and critical thinking. Excelled in roles requiring attention to detail and teamwork, achieving significant improvements in order fulfillment accuracy and efficiency. Skilled in Microsoft Excel and fostering customer relationships, consistently exceeding expectations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Fulfillment Associate
Amazon.ca
03.2023 - Current
- Enhanced team productivity with thorough training and mentoring of new Customer Fulfillment Associates.
- Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
- Addressed customer questions about products promptly, demonstrating strong product knowledge while assisting them in making well-informed decisions about purchases.
- Managed high-volume order requests to ensure accurate and timely deliveries.
- Reduced errors in order fulfillment, consistently double-checking orders before shipment preparation.
Fulfillment Associate
Amazon
05.2022 - 02.2023
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Followed procedures at all times for personal and team safety.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
Housekeeping Assistant
Dayanand Medical College And Hospital
03.2021 - 09.2021
- Enhanced guest satisfaction by providing thorough and efficient cleaning services in guest rooms and common areas.
- Ensured a welcoming environment for guests by keeping all areas clean, tidy, and wellmaintained.
- Proactively addressed potential housekeeping issues by conducting regular inspections and initiating corrective actions as needed.
- Demonstrated attention to detail when performing deep-cleaning tasks, resulting in outstanding room condition upon completion.
Human Resources Assistant
Immigration Consulting Services
10.2020 - 02.2021
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
Education
Post-Baccaleurate Diploma - International Supply Chain Management
Douglas College
New Westminster, BC12.2023
BBA -
Punjab University
Punjab, India09.2020
High School Diploma -
Gurur Nanak Public School
Ludhuana, Punjab02.2017
Skills
- Shipping procedures
- Loading and unloading
- Shipping and receiving
- Order Picking
- Quality Control
- Forklift Operation
- Attention to Detail
- Critical Thinking
- Quick Learner
- Cleaning procedures
- Decision-Making
- Records Updating
- Teamwork and Collaboration
- Work Area Maintenance
- Report creation
- Quality grading
- Customer Service
- Time Management
- Data Entry
- Customer Relations
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Fulfillment Associate
Amazon.ca
03.2023 - Current
Fulfillment Associate
Amazon
05.2022 - 02.2023
Housekeeping Assistant
Dayanand Medical College And Hospital
03.2021 - 09.2021
Human Resources Assistant
Immigration Consulting Services
10.2020 - 02.2021
Post-Baccaleurate Diploma - International Supply Chain Management
Douglas College
BBA -
Punjab University
High School Diploma -
Gurur Nanak Public School
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