Summary
Overview
Work History
Education
Skills
Certification
Software
Work Availability
Timeline
Generic

Anoop Joseph

Senior Business Analyst
Hamilton,ON

Summary

Over 6 years of experience in Banking, Telecom, Retail, and Insurance&finance domains, Actively engaged in various roles such as business analysis, project management, data analysis, and business improvement analysis. Strong understanding of all phases of the Software Development Life Cycle(SDLC) within Waterfall and Agile methodologies and have gained expertise in Requirement Gathering/Eliciting, Feasibility Analysis, as well as the documentation and delivery of Business Requirement Documents (BRDs), additionally, Expert in crafting compelling User Stories using expert written communication skills. Performed GAP analysis to assess the variance between current performance and optimal potential, enabling to re-engineer and enhance business processes aligned with the strategic plan of the organization with decision-making skills. Identify and track requirements risks, issues, assumptions, dependencies, and constraints. Anticipate and manage requirements-related risks, ensuring decisions are aligned with the customer's risk tolerance. Hands-on experience in writing functional and non-functional user stories, use cases, and requirement statements. Additionally, extensive experience in software application development projects. Furthermore, high proficiency in technical writing and project planning. Excel at identifying business requirements and collaborating with technical teams to effectively translate tactical business needs into functional requirements, enhancements, or the development of new applications. Created impactful documentation for software projects, including BRDS, FRDS, data mapping, project charters, stakeholder analysis, user stories, and process documentation. Skilled in UML and process mapping using MS Visio to streamline workflows and organizational structures. Assist with supplier Request for Information(RFI) or Request for Proposal(RFP) process as needed. Collaborate with technology partners and make recommendations to aid in developing system design and requirements, test plans, and deliverables. Ensure that all artifacts align with business requirements. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
3
3
Certifications

Work History

Senior Business Analyst

CIBC Bank
Toronto, ON
03.2022 - Current
  • Performed gap analysis to identify areas of improvement.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Collaborated with stakeholders to define project objectives and criteria.
  • Ensured compliance with SDLC and followed agile approach for end-to-end delivery of business requirements.
  • Supported test environment construction and executed tests to verify results, maintaining high-quality updates, changes, releases, and deployments.
  • Provided operational support during implementation, analyzing data and documenting data definitions and reporting requirements.
  • Planned deployments and change management, adhering to change control standards and maintaining facility documentation.
  • Managed long-term customer relationships, anticipating needs and adding value to products, services, and processes, resulting in 10% increase in customer satisfaction.
  • Identified issues, analyzed information and provided solutions to problems, utilizing strong problem-solving skills
  • Cultivated interpersonal skills by building positive relationships with others.
  • Conducted thorough analysis of business process and use case requirements, evaluating existing system capabilities and analyzing potential solutions.
  • Utilized MS Visio to develop comprehensive visual representations, including Activity, Use Case, BPMN, State Diagram, and Sequence diagrams, as supporting artifacts.

Business Analyst

Rogers Canada
Toronto, ON
08.2020 - 02.2022
  • Worked as business analyst in agile Scrum environment using JIRA tool for Rogers Canada's benefits web portals project.
  • Coordinated data migration and postal activities, ensuring seamless transition and achieving 100% reduction in data migration errors and 100% improvement in postal efficiency.
  • Actively participated in all Scrum ceremonies and facilitated task assignments and status tracking during sprint planning.
  • Managed product backlog and supported Scrum framework for monthly sprint releases.
  • Collaborated with stakeholders to elicit and document user stories, prioritize backlog, and facilitate user acceptance testing UAT.
  • Developed high-quality user stories using INVEST approach and incorporated meaningful acceptance criteria, resulting in 30% improvement in development efficiency and 20% reduction in rework.
  • Implemented streamlined ITSM change management process, reducing change-related incidents.
  • Cultivated strong client relationships and spearheaded critical automation projects.
  • Exercised strong leadership skills to guide and empower support team in effectively troubleshooting and resolving migration issues.
  • Demonstrated adept decision-making abilities in critical situations to ensure timely and successful issue resolution.
  • Prepared lessons learned reports and facilitated retrospective meetings for continuous improvement
  • Provided training and coaching, mentoring, and made valuable contributions to team goals.
  • Supported team using servant leadership style and leading by example.

Business Analyst

Best Buy
Toronto, ON
12.2018 - 07.2020
  • Utilized Waterfall methodology to conduct interviews, effectively elicit requirements, and meticulously document them in form of Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), Non-Functional Requirements Documents (NFRDs), and accompanying visual diagrams.
  • Using business analysis skills, receive and analyze incidents and requests from end-users.
  • Resolve user issues or escalate them to appropriate IT teams as needed.
  • Excel in stakeholder management, bridging communication gap between customers and IT department.
  • Act as liaison between users and development team, effectively articulating business requirements and IT processes.
  • Contribute to creation of targeted questionnaires and interviews for SMEs, clients, and business users.
  • Participate in feasibility and risk analysis, identifying critical business areas and high-risk aspects of applications.
  • Facilitate submission of requirements and changes, addressing questions and issues related to projects.
  • Created use case documents and generated UML diagrams using MS Visio, resulting in 100% improvement in visual representation of system functionality and 30% increase in clarity for development teams.
  • Actively participate in collaboration sessions with diverse stakeholders for requirements analysis.
  • .Collaborated with QA team to review and validate test plans and test cases, ensuring 100% improvement in test coverage and 100% reduction in post-implementation defects.
  • Develop user acceptance test plan and create test case scenarios for targeted end user testing.
  • Organized and detail-oriented with strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.

Jr. Business Analyst

Intact Insurance
Toronto, ON
10.2017 - 11.2018
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Leveraged my strong written and verbal communication skills to effectively capture these requirements in comprehensive Business Requirements Documents (BRD).
  • Leveraged data integration techniques to consolidate and analyze information from multiple sources, leading to 10% improvement in strategic insights and decision-making processes.
  • Reviewed and edited requirements, specifications, and business processes for proposed solutions.
  • Exercised critical thinking to resolve persistent error in analytical reports.
  • Developed functional and system design specifications for project orders.
  • Captured and transformed business needs into detailed requirement specifications and change requests.
  • Utilized UML diagrams and other modeling tools for business process modeling.
  • Facilitated meetings and conferences with stakeholders to analyze requirements and propose solutions.
  • Effectively demonstrated exceptional time management skills while overseeing schedules and coordinating activities across multiple teams.
  • Produced comprehensive product documentation, including Functional Specifications and Use Case Specifications.
  • Conducted user interviews and workshops to elicit and articulate business requirements.
  • Collaborated with team members to review requirements using Use Case Diagrams and Activity Diagrams.
  • Provided regular bug status reports and progress updates, tracking issues with Clear Quest.
  • Monitored process flows and contributed to business process verification plans.
  • Supported change management activities and project preparation tasks, resulting in 10% improvement in change implementation success rate and 20% reduction in project delays.

Education

Postgraduation - IT and Project Management

Fleming College
Peterborough, ON

Bachelor's Degree -

Kannur University
Kerala India

Skills

MySQL

undefined

Certification

IIBA Entry Certificate in Business Analysis(ECBA)

Software

JIRA

Confluence

MS Office

Microsoft Excel

MS Visio

Lucid Chart

PowerBI

Tableau

MS Access

SharePoint

Trello

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Senior Business Analyst

CIBC Bank
03.2022 - Current

Business Analyst

Rogers Canada
08.2020 - 02.2022

Business Analyst

Best Buy
12.2018 - 07.2020

Jr. Business Analyst

Intact Insurance
10.2017 - 11.2018

Postgraduation - IT and Project Management

Fleming College

Bachelor's Degree -

Kannur University

Similar Profiles

CREATE PROFILE
Anoop JosephSenior Business Analyst