ANOOP MURALI
Halifax,NS
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
UNIMONI FINANCIAL LTD
Relationship Officer
07.2022 - 12.2023
- Increased user satisfaction by delivering timely support services for all issues related to PeopleSoft Financial applications.
- Acted as liaison between finance department and IT teams during major system upgrades, ensuring smooth transition with minimal disruption to day-to-day operations.
- Maintained up-to-date documentation on system configurations, customizations, and integrations for future reference and audit purposes.
DTDC COURIER SERVICES
Manager
02.2021 - 07.2022
- Handled potential conflicts or disputes professionally and diplomatically, ensuring customer satisfaction while adhering to company policies.
- Reduced delivery errors by diligently verifying addresses and recipient information before dispatching item
- Assisted customers with inquiries regarding mail services, providing accurate information and resolving concerns effectively.
MUTHOOT MICROFINANCE
Loan Officer
Kerala, India
03.2019 - 12.2020
- Collaborated with team members to achieve ambitious targets in portfolio growth and client outreach.
- Improved loan repayment rates by implementing effective credit risk assessment team..
- Optimized workflows within teams, leading to increased efficiency in service delivery and improved client experiences.
Education
Bachelor of Science - Electronics
Central Polytechnic College
Kerala, India04.2018
High School Diploma -
Varkkala Sivagiri HSS
Kerala,India04.2015
Skills
- System Configuration
- Team Collaboration
- Multitasking
- Data warehousing expertise
- Time Management
Languages
English
Full Professional
Malayalam
Native or Bilingual
Timeline
UNIMONI FINANCIAL LTD
Relationship Officer
07.2022 - 12.2023
DTDC COURIER SERVICES
Manager
02.2021 - 07.2022
MUTHOOT MICROFINANCE
Loan Officer
03.2019 - 12.2020
Bachelor of Science - Electronics
Central Polytechnic College
High School Diploma -
Varkkala Sivagiri HSS
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