Navdeep Aujla
Edmonton,AB
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
16
16
years of professional experience
Work History
Clerk
Real Canadian Superstore
Edmonton, AB
05.2004 - 08.2020
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Monitored counter and display inventory, replacing stock and requesting new product from kitchen to keep areas well-stocked for maximum sales.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
- Processed accurate credit, debit, check and cash sales transactions for daily customer orders.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Kept cash drawer accurate with appropriate change and small bills to meet customer needs.
- Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Issued receipts and processed refunds, credits, or exchanges.
- Monitored customers for signs of security concerns and escalated issues to management.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
High School Diploma -
University of Punjab
India06.2000
Skills
- Point of Sale Knowledge
- Sales expertise
- Organization
- Ordering Procedures
- Customer satisfaction
- Team management
Timeline
Clerk
Real Canadian Superstore
05.2004 - 08.2020
High School Diploma -
University of Punjab
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