Ann'yaelle Nyemb
Ottawa,ON
Overview
4
4
years of professional experience
Work History
Store Team Member
Jennyfer Clothing
06.2023 - 07.2023
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Enhanced store efficiency through diligent inventory management and accurate stock replenishment.
- Boosted sales with effective product recommendations based on customer needs and preferences.
- Strengthened team collaboration, participating in daily meetings to discuss goals and strategies for improvement.
Customer Service
Big Fernand Fast Food
10.2021 - 07.2022
- Managed customer service operations, including taking orders and resolving complaints.
- Monitored customer service performance to enforce quality and accuracy standards.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with kitchen staff to ensure timely delivery of meals, resulting in satisfied customers.
Ice Cream Server
Le Glacier Moderne
07.2021 - 09.2021
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Assisted in inventory management, reducing waste and optimizing product usage.
- Contributed to increased sales by upselling toppings, waffle cones, and specialty items.
Internship
Le Bon Marché
01.2019 - 02.2019
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Bachelor in Civil Law - Law
University of Ottawa
Ottawa, ON05.2027
High School Diploma -
Alexander Dumas High School
Saint-Cloud France 06.2023
Skills
- Child Supervision
Emergency Response
- Schedule Management
- Store Maintenance
- Visual merchandising
- Customer Engagement
- Attention to detail
- Stress management
Languages
French
Native or Bilingual
English
Full Professional
German
Limited Working
Timeline
Store Team Member
Jennyfer Clothing
06.2023 - 07.2023
Customer Service
Big Fernand Fast Food
10.2021 - 07.2022
Ice Cream Server
Le Glacier Moderne
07.2021 - 09.2021
Internship
Le Bon Marché
01.2019 - 02.2019
Bachelor in Civil Law - Law
University of Ottawa
High School Diploma -
Alexander Dumas High School