Annupriya .
Manager
Vancouver,Canada
Summary
- Driven Manager with 7year track record of successful administrative and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives. Expertise in banking operations and customer service.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Manager
Punjab National Bank
05.2018 - 12.2022
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Assisted clients with issues or requests and mentored employees on customer service techniques.
- Discussed financial options with clients and provided informed suggestions.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Officer
Punjab National Bank
07.2015 - 04.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Contacted potential clients to pursue sales and gather funds.
Education
Master Of Business Administration - Marketing Management - Customer Relationship Marketing
University Canada West
Vancouver, BCBachelor - Electronics And Computer Engineering Technology
Maharishi Dayanand University
India07.2013
Skills
- Team Leadership
- Radiation Protection
- Financial Forecasting
- Advertising Techniques
- Lead Generation
- MS Office Proficiency
- Customer Service and Assistance
- Verbal Communication
- Database Administration
- Money Transfer Systems
- Customer Relationship Development
- Signature Verification
- Accounting Softwares
Languages
English
Timeline
Manager
Punjab National Bank
05.2018 - 12.2022
Officer
Punjab National Bank
07.2015 - 04.2018
Master Of Business Administration - Marketing Management - Customer Relationship Marketing
University Canada West
Bachelor - Electronics And Computer Engineering Technology
Maharishi Dayanand University
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