Summary
Work History
Education
Skills
Timeline
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Annuo Cao

Annuo Cao

Richmond Hill,ON

Summary

I am an experienced professional with a diverse background in education, customer service, and administrative support. My roles as an English Teacher and Front Desk Receptionist have equipped me with strong communication, organizational, and multitasking skills. I excel in creating welcoming environments, managing schedules, maintaining accurate records, and providing excellent client and student support.

Work History

English Teacher

Berlitz
  • Created a welcoming and supportive learning environment, ensuring positive experiences for all students
  • Assisted in the enrollment process for new students, guiding them through necessary paperwork and procedures
  • Managed class schedules, prepared lesson plans, and organized instructional materials
  • Maintained accurate records of student attendance, progress, and performance
  • Coordinated with other teachers and administrative staff to ensure smooth operations and effective communication
  • Inputted and updated student information in the school's database, ensuring data accuracy and confidentiality
  • Built and maintained positive relationships with students and colleagues
  • Communicated effectively with students of different age groups and language proficiency levels
  • Prioritized tasks to ensure the completion of lesson plans and administrative responsibilities.

Front Desk Receptionist

Saana Yoga
  • Greeted and welcomed clients and visitors, ensuring a positive and relaxing atmosphere
  • Assisted clients with class bookings, membership inquiries, and provided information about studio services and schedules
  • Addressed and resolved client issues and complaints in a professional and timely manner
  • Managed class schedules, appointments, and instructor availability using the Mindbody App
  • Maintained a clean and organized reception area, including the lounge and retail space
  • Handled incoming and outgoing calls, directing them to appropriate personnel or departments
  • Processed new client registrations and updated existing client information in the Mindbody App
  • Managed studio inventory, including retail products and office supplies
  • Familiar with the Mindbody App for scheduling, client management, and class bookings
  • Proficient in using Microsoft Office Suite (Word, Excel, Outlook) for various administrative tasks
  • Experienced in operating office equipment such as computers and phone systems
  • Built and maintained positive relationships with clients, instructors, and team members
  • Effectively communicated studio policies, class information, and promotional offers to clients
  • Coordinated with instructors and management to ensure smooth daily operations
  • Demonstrated excellent time management and multitasking abilities in a fast-paced environment
  • Supported studio events and workshops with logistical and administrative assistance.

Front Desk Receptionist

Compuware
  • Greeted and welcomed clients and visitors, ensuring a positive first impression
  • Managed a high volume of incoming calls, directing them to appropriate personnel and departments
  • Assisted clients with inquiries and provided accurate information about services and facilities
  • Maintained a tidy and organized reception area, ensuring it was presentable at all times
  • Managed incoming and outgoing mail and packages, distributing them to the correct recipients
  • Built and maintained positive relationships with clients, visitors, and team members
  • Effectively communicated with staff and management to relay important information
  • Resolved client issues and complaints professionally and promptly
  • Demonstrated excellent time management and multitasking abilities
  • Prioritized tasks to ensure efficient workflow and met deadlines consistently
  • Supported other departments with various administrative tasks as needed.

Education

Bachelor of Science - Psychology

University of Toronto - St. George
Toronto, CA
2017

Skills

  • Mindbody App for scheduling and client management
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Operating office equipment (computers, phone systems)
  • Building and maintaining positive relationships
  • Coordination and teamwork
  • Effective communication with colleagues and clients
  • Collaborative problem-solving
  • Time management
  • Task prioritization
  • Multitasking in fast-paced environments
  • Event and workshop support

Timeline

English Teacher

Berlitz

Front Desk Receptionist

Saana Yoga

Front Desk Receptionist

Compuware

Bachelor of Science - Psychology

University of Toronto - St. George

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Annuo Cao