Summary
Overview
Work History
Education
Skills
Languages
Video Editing
Timeline
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ANNU MALIK

Toronto

Summary

Graduated in Bachelors of Arts and dedicated student pilot pursuing a part-time role that combines my academic background with my passion for aviation. With a solid foundation in Economics and ongoing flight training, I bring a strong work ethic and attention to detail to the team. Eager to contribute my skills and adaptability to support your organization's success while continuing my aviation journey.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Reliance Smart
07.2021 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Resolve customer complaints via phone, email, or social media.
  • Data entry and research as required to troubleshoot customer problems.
  • Resolving customer complaints and managing database records on customer service issues.
  • Assist with the placement of orders, refunds, or exchanges.

Front End Associate

Reliance Fresh
04.2020 - 06.2021
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Prioritized helping customers over completing other routine tasks in store.
  • Gathered shopping baskets and carts and relocated to designated areas.
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Collaborated with cross-functional teams to ensure seamless integration of front-end designs with back-end functionality.

Cashier

Croma TATA CLiQ
04.2018 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Registers sales on a cash register by scanning items, itemizing and total customer purchases.
  • Collaborated with the team to quickly resolve customer complaints with the appropriate action.

Education

Commercial Pilot License - Aviation

Spectrum Airways
Burlington, ON
09.2026

Bachelor of Arts - Economics

Delhi University
Delhi, India
06.2020

Skills

  • Planning and Coordination
  • Research
  • Organization and Time Management
  • G-Suite
  • Communication skills (Multilingual) – Fluent in English, Hindi, and Gujarati language
  • Teamwork – Excellent team player with a focus on collaboration, team building and customer relations
  • Money math skills- Reasonable for handing cash at point of sales (POS) and telephone orders
  • Team leadership
  • Communication
  • Operations management
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Professional Working

Video Editing

From Social Media content to Professional Corporate videos, I'll edit all. 

Timeline

Customer Service Representative

Reliance Smart
07.2021 - 06.2023

Front End Associate

Reliance Fresh
04.2020 - 06.2021

Cashier

Croma TATA CLiQ
04.2018 - 03.2020

Commercial Pilot License - Aviation

Spectrum Airways

Bachelor of Arts - Economics

Delhi University

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ANNU MALIK