Annu Bala
Brampton,ON
Summary
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Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Safa Turban
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Assistant Manager
INFOWIZ Software Solutions
04.2021 - 11.2024
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Office Executive
INFOWIZ Software Solutions
07.2016 - 04.2020
- Managed confidential documents, maintaining a secure filing system to protect sensitive information.
- Handled incoming calls professionally while directing inquiries appropriately according to departmental responsibilities.
Education
Post Graduate Degree - Global Business Management
Fleming College Toronto
Toronto, ON04-2025
Bachelor of Education - Commerce
Minerva College For Education
Karnal India07-2015
Masters Of Commerce - Commerce
K.V.A D.A.V. College For Women
Karnal India07-2014
Skills
- Customer service
- Complaint handling
- Client relations
- Product knowledge
Languages
English
Full Professional
Hindi
Native or Bilingual
License
Security Guard License
March 2024
Timeline
Customer Service Representative
Safa Turban
03.2024 - Current
Assistant Manager
INFOWIZ Software Solutions
04.2021 - 11.2024
Office Executive
INFOWIZ Software Solutions
07.2016 - 04.2020
Post Graduate Degree - Global Business Management
Fleming College Toronto
Bachelor of Education - Commerce
Minerva College For Education
Masters Of Commerce - Commerce
K.V.A D.A.V. College For Women