Ann (Trish) Stafford
Lethbridge,AB
Summary
Accomplished Senior Administrator with a proven track record. Adept in maintaining patient confidentiality and supporting pharmacy operations. Expert in processing payments and inventory management. Demonstrated ability to enhance customer service and streamline administrative processes, contributing to increased operational efficiency. Skilled in data entry, showcasing exceptional organizational and interpersonal skills.
Overview
18
18
years of professional experience
Work History
Receptionist Administrator
Medicine Tree Healing Arts Centre
Lethbridge, Alberta
01.2015 - 04.2019
- Managed office inventory and placed new supply orders.
- Administered payroll and maintained proper documentation of employee pay.
- Obtained and processed payments from clients for products and services.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Maintained office supply inventory and placed orders to meet demand.
- Handled diverse needs for clients in person, by phone, or through email in a professional manner.
- Resolved customer complaints or answered customers' questions.
- Processed invoices using accounting software programs like QuickBooks or Sage 50 Accounting Solutions.
- Facilitated smooth communication between staff and senior management through diligent message delivery.
Senior Administrator
Highlands Pet Hospital
Lethbridge, Alberta
12.2006 - 04.2014
- Performed hospital, managerial and senior administrative support functions
- Performed pharmaceutical duties under the direction of doctors.
- Liaised between clients and doctors.
- Demonstrated ability to maintain composure and work efficiently in a fast-paced environment while meeting tight deadlines.
- Interacted daily with a large, diverse clientele to ensure their needs were met while delivering a high standard of customer service.
- Participated in staff recruitment, training, and scheduling.
- Completed time sheets and end-of-day bank deposits.
Hospital Receptionist
County Durham NHS Emergency Dept
Darlington/Bishop Auckland, United KIngdom
05.2004 - 06.2006
- Patient registration including emergency admissions, arranging emergency transport
- Scheduled patient appointments, managed waiting room and answered incoming calls.
- Retrieval of patient notes and preparing them as required
Logistical Administrator
British Armed Forces
Osnabruck, Germany
02.2001 - 09.2003
- Liaised with external organizations in the requisition of stores and supplies.
- Ordered, received, and distributed military equipment and supplies.
- Accurately maintained archives and military account section.
- Instrumental in assisting with the implementation of an entirely new system of operation.
Education
High School Diploma -
St Augustines RC High School
Liverpool UKSecretarial Diploma -
Hugh Baird College
Liverpool UKSkills
- Patient confidentiality
- Supporting pharmacy operations
- Processing payments
- Inventory counting
- Data entry proficiency
Volunteer Experience
- Support worker for the Young Persons Advisory Service, Liverpool, UK
- Homestart, British Forces, Germany
- Regimental Welfare Committee, British Forces, Germany
- School Fund Raising Committee, Catterick, UK
- High School Wresting Tournamants, Lethbridge, AB
References
References available upon request.
Timeline
Receptionist Administrator
Medicine Tree Healing Arts Centre
01.2015 - 04.2019
Senior Administrator
Highlands Pet Hospital
12.2006 - 04.2014
Hospital Receptionist
County Durham NHS Emergency Dept
05.2004 - 06.2006
Logistical Administrator
British Armed Forces
02.2001 - 09.2003
High School Diploma -
St Augustines RC High School
Secretarial Diploma -
Hugh Baird College
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