Summary
Overview
Work History
Education
Skills
Timeline
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Ann Sandra Santhosh

Toronto,ON

Summary

Ann Sandra Santhosh, a resident of North York, Ontario, has a wealth of expertise in team leadership and customer-focused positions. I have demonstrated great abilities in customer service, organization, and inventory management as a team leader at Dollarama, guaranteeing smooth operations in a high-volume environment. I have demonstrated prowess in dealing with consumer questions and complaints while working as a customer service representative for Toronto Hydro Electric System. I have functioned as a Store Associate/Cashier before taking on a leadership position, demonstrating my adaptability and agility in the retail industry.

I have a 2-year Diploma in Business from Sheridan College, which broadens my academic background and skill set. I have knowledge on a variety of topics, including management, retail sales, leadership, and organizational operations. I have also possesses both fundamental and advanced Excel skills, including trend analysis, PivotTable generation, dataset administration, and formatting. My capacity to manage data-driven tasks and offer important insights is demonstrated by my skills.

Contact:

  • Email: annasandrasanthosh@gmail.com
  • Phone: +1 437 778 4026

Overview

4
4
years of professional experience

Work History

Team Lead

Dollarama
06.2019 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Expediently coordinated and secured funds from the bank during critical contingencies, ensuring uninterrupted financial operations.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Processed both cash and card purchases and returns.
  • Efficiently and meticulously counted cash drawers at the commencement and conclusion of each shift, ensuring financial accuracy and accountability.
  • Operated POS cash register and equipment to collect payments.
  • Facilitated and logged store opening, closing, and shift changes.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.


Customer Service Specialist

Toronto Hydro
01.2021 - 01.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Maintain the strictest confidentiality of all company records and proprietary information.
  • Oversee the receipt, tracking, and storage of all incoming and outgoing documents, ensuring accuracy, and timely processing.
  • Kept accurate records to document customer service actions and discussions.
  • Establish and maintain an organized archival system, ensuring quick and efficient retrieval of documents when needed.
  • Ensure that all documents and records adhere to applicable regulatory requirements, industry standards, and internal company policies.
  • Coordinate with various departments to collect necessary paperwork and provide relevant documents as required.
  • Regularly audit paperwork and related processes to ensure consistency, accuracy, and adherence to quality standards.
  • Stay updated with industry trends and best practices in document management and implement improvements in internal processes.
  • Liaise with external stakeholders, such as regulators or auditors, regarding paperwork and documentation inquiries or submissions.

Education

Associate of Applied Science - Pre Health

Seneca College
King, ON
08.2023

Associate of Arts - Business

Sheridan College
Mississauga, ON
12.2020

Skills

  • Corporate Law
  • Content Management Expertise
  • Fixing Malfunctions
  • Accounts Payable and Receivable
  • Job Assignments
  • Lead Collection
  • Organization and Recordkeeping
  • Funds Reconciliation
  • POS Systems Expertise
  • Microsoft Word
  • Team Development

Timeline

Customer Service Specialist

Toronto Hydro
01.2021 - 01.2023

Team Lead

Dollarama
06.2019 - Current

Associate of Applied Science - Pre Health

Seneca College

Associate of Arts - Business

Sheridan College

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