Summary
Overview
Work History
Education
Skills
Educationcertificates
Certification
Timeline
Generic

Annointed Emmanuel

Toronto,Canada

Summary

Dynamic Assistant Manager and compassionate Community Personal Support Worker with a proven track record at Spectrum Health Care and Cupid Bureau De Change. Excelled in client relations, inventory management, and compassionate communication, enhancing customer satisfaction and operational efficiency. Demonstrates adaptability, superior time management, and a commitment to excellence in all professional endeavors.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Community Personal Support Worker

Spectrum Health Care
Toronto, Canada
05.2022 - Current
  • Visited and cared for clients in their homes
  • Assisted residents with their ADLs, which included dressing, grooming, and providing bed baths and showers
  • Helped with food preparations
  • Assisted with laundry
  • Light cleaning
  • Companionship
  • Medication reminder
  • Accompanied them on walks and encouraged light exercises
  • Worked hand in hand with their family members and health care team
  • Experience working with Dementia
  • Alzhemiers,Palliative clients and clients with different types of disabilities
  • Trained to perform delegated tasks such as administering blood thinners and insulin.

Assistant Manager

Cupid Bureau De Change
Lagos, Nigeria
01.2016 - 12.2020
  • Conducted regular one-on-one meetings to evaluate employee performance and set priorities.
  • Produced thorough, accurate and timely reports of project activities.
  • Supervised daily operations to ensure smooth workflow.
  • Managed customer service inquiries and complaints in a timely manner.
  • Delegated work to staff, setting priorities and goals.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Personal Support Worker Special Certificate Program -

City Adult Learning Center
Toronto
02.2022

Diploma -

Benson Idahosa University
NIGERIA
06.2015

Skills

  • Strong written and verbal communication skill
  • Professional appearance and demeanor
  • Care plan adherence
  • Daily living activities assistance
  • Compassionate communication
  • Patient care and companionship
  • Time management skills
  • Physical Stamina
  • Schedule management
  • Project tracking
  • Document management
  • Client relations
  • Problem-solving
  • Inventory management
  • Adaptability and flexibility
  • Scheduling and planning

Educationcertificates

  • City Adult Learning Center, Personal Support Worker Special Certificate Program, 04/01/21, 02/01/22, Toronto, ON
  • Basic Life Support (HCF) Certificate, 02/01/22
  • Food handlers / HACCP Certificate, 11/01/21
  • Worker Health and Safety Awareness Training (WHSA), 10/01/21
  • Accessibility for Ontarians with Disabilities Act (AODA), 10/01/21
  • Alzheimers and Dementia Care Training program (U-FIRST!), 10/01/21
  • Red Cross - Standard First Aid & CPR/AED (Level C), 06/01/21
  • The PSW Approach to Quality Care certificate (University of Toronto), 05/01/21
  • Benson Idahosa University, Diploma, 09/01/12, 06/01/15

Certification

  • Google Project Management - Coursera Sep.2023

Timeline

Community Personal Support Worker

Spectrum Health Care
05.2022 - Current

Assistant Manager

Cupid Bureau De Change
01.2016 - 12.2020

Personal Support Worker Special Certificate Program -

City Adult Learning Center

Diploma -

Benson Idahosa University

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Annointed Emmanuel