Ann Mary Kurian
Yellowknife
Summary
Dedicated and detail-oriented finance professional with a strong background in managing funds and overseeing the receivables cycle within the Income Security Programs Division. Over a year of experience in loan management, financial counseling, and compliance to contribute effectively as a Financial Service representative at CIBC.
Overview
3
3
years of professional experience
Work History
Financial Service Representative
CIBC
02.2024 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied payments accurately and efficiently, maintaining meticulous records and documentation of loan transactions.
- Collaborated with cross-functional teams to optimize financial processes and ensure compliance with internal controls.
- Interpreted relevant legislation, policies, and procedures to provide expert advice to clients, program delivery staff, and management.
Customer Service Representative
CIBC
11.2023 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Maintenance and Control Officer
CIBC
05.2023 - 11.2023
- Managed a team of junior control officers, providing guidance and mentorship in their professional development.
- Assisted in the development of business continuity plans, helping organizations prepare for unforeseen disruptions.
- Improved control processes by implementing risk assessments and audits.
- Ensured timely resolution of identified issues by coordinating efforts between various stakeholders.
Cash Supervisor
Shoppers Drug Mart
08.2021 - 04.2023
- Improved overall employee performance by conducting periodic evaluations, identifying areas of improvement, and providing constructive feedback.
- Collaborated with other supervisors to develop best practices for cash handling procedures, resulting in increased productivity across departments.
- Conducted thorough investigations into discrepancies found during audits, identifying root causes of issues and implementing corrective actions where necessary.
- Implemented inventory tracking systems to accurately monitor and control stock levels in real-time, reducing instances of theft or loss.
Education
Global Business Management - Finance
Humber College
12.2023
Bachelor Of Commerce - Finance And Taxation
Mahatma Gandhi University
03.2020
Skills
- financial management
- Monthly Reporting
- Cost Control
- Asset Allocation
- Cost Reduction
- Financial Analysis
Languages
English
Full Professional
Hindi
Limited Working
Malayalam
Native or Bilingual
Tamil
Professional Working
Timeline
Financial Service Representative
CIBC
02.2024 - Current
Customer Service Representative
CIBC
11.2023 - 02.2024
Maintenance and Control Officer
CIBC
05.2023 - 11.2023
Cash Supervisor
Shoppers Drug Mart
08.2021 - 04.2023
Global Business Management - Finance
Humber College
Bachelor Of Commerce - Finance And Taxation
Mahatma Gandhi University
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