Ann Marie Thompson
Brampton
Summary
Dedicated Health Care Aide at White Eagle/Agecare, known for compassionate patient care and relationship building. Demonstrated reliability by enhancing patient wellbeing through effective communication and problem-solving. Skilled in maintaining hygiene standards and providing emotional support, ensuring optimal health outcomes for diverse patient needs. Recognized for consistently receiving positive feedback from patients and supervisors.
Overview
35
35
years of professional experience
Work History
Health Care Aide
White Eagle /Agecare
08.2000 - 12.2024
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
- Maintained clean, safe, and well-organized patient environment.
- Reduced patient anxiety through effective communication and active listening skills.
- Kept accurate records of patients' care, condition, and progress.
- Provided total hygiene care to Number patients per shift by assisting with skincare, bathing, and toileting.
- Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Participated in ongoing training opportunities to stay current with best practices in health care aide services.
- Provided emotional support for patients and families during times of stress and uncertainty.
- Supported patient nutrition needs by preparing meals according to dietary restrictions and preferences.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
- Adapted quickly to changing patient conditions, adjusting care strategies accordingly for optimal results.
- Assisted with patient transfer and ambulation.
- Collaborated with multidisciplinary team members to develop individualized care plans for patients.
- Promoted a clean and safe environment by adhering to strict infection prevention protocols.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Educated patients on self-care techniques, empowering them to take control of their health management.
- Managed challenging behaviors in dementia patients using evidence-based interventions.
- Maintained accurate records of patient care, progress, and concerns for optimal health outcomes.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Enhanced patient comfort by providing compassionate and attentive care.
- Administered medication as prescribed by healthcare professionals, ensuring adherence to schedules and dosages.
- Delivered compassionate care and clear communication in handling issues of death and dying.
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Consistently received positive feedback from both patients and supervisors regarding quality of care provided.
- Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
- Performed wound care tasks under the supervision of healthcare professionals, facilitating timely healing processes.
- Monitored vital signs regularly, promptly reporting any abnormalities to nursing staff or physicians.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Monitored patient progress and reported changes to healthcare professionals.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Prepared and delivered meals to patients, assisting with feeding when necessary.
- Transported patients to and from appointments, assisting with getting in and out of vehicles.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Completed necessary reports and documentation on time and to specifications.
- Cleaned and set up rooms in preparation for patient appointments.
- Assisted patients with therapy exercises as specified by care team.
- Disinfected tools, equipment and surfaces between patients.
- Answered patient inquiries and provided information about healthcare services.
- Inspected equipment for defects and completed basic repairs.
- Supported office operations by expertly handling administrative needs.
Activities Aide
White Eagle/Agecare
07.2023 - 08.2023
- Participated in staff meetings and trainings to stay current on best practices for patient care and engagement.
- Assisted in the planning and execution of special projects, contributing to facility-wide improvements in resident quality of life.
- Developed strong relationships with local community organizations, broadening opportunities for residents to engage in meaningful social experiences outside of the facility.
- Implemented safety protocols during all activities, minimizing risk of injury for both patients and staff members.
Dietary Aide
White Eagle/Agecare
02.1990 - 08.2000
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Discarded outdated food products and maintained waste disposal procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Streamlined meal assembly processes for faster service without compromising quality or accuracy.
- Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
- Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
- Reduced food waste through careful portioning, inventory management, and creative use of leftover ingredients.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
- Trained new staff on dietary guidelines and kitchen procedures, elevating team competency levels.
- Monitored food temperatures during storage and serving, ensuring safety and compliance with regulations.
- Ensured timely meal delivery to patients, enhancing their dining experience and satisfaction.
- Streamlined meal preparation processes, cutting down on waste while ensuring quality.
- Organized kitchen workflows, enabling team to prepare meals more efficiently.
- Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
- Enhanced team morale by fostering collaborative work environment, leading to improved productivity.
- Enhanced patient meal satisfaction by providing personalized meal options within dietary constraints.
- Assisted in menu planning to cater to diverse patient dietary restrictions, ensuring balanced nutrition.
- Engaged with patients to receive direct feedback on meals, using insights to improve meal plans.
- Conducted inventory checks and placed orders for kitchen supplies, ensuring uninterrupted operations.
- Implemented feedback mechanisms for patients on meal quality, driving continuous improvement.
- Adapted quickly to changes in dietary guidelines, ensuring compliance with latest health standards.
- Reduced meal preparation times by optimizing kitchen operations, without compromising food quality.
- Supported kitchen in managing dietary emergencies, ensuring patient needs were met promptly and accurately.
- Prepared special dietary meals to meet individual patient needs, promoting better health outcomes.
- Improved patient nutrition with carefully planned and prepared meals according to dietary needs.
- Participated in regular training on food safety and dietary trends, staying ahead in nutritional knowledge.
- Assisted in creating nutritional education materials for patients, fostering better understanding of healthy eating habits.
- Collaborated with healthcare professionals to update patient diets, aligning with treatment plans.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Monitored food quality and freshness throughout day.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Adjusted food preparation methods in accordance with customer requests.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Greeted customers and answered inquiries regarding menu items and specials.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Observed diners to respond to additional requests and determine when meal completed.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
Education
Certificate - U-FIRST
Ontario Community Support Association
11.2008
Certificate - Health And Safety Workplace Specific Hazard Train
Ontario Safety Association For Community & Health
11.2006
Certificate - Health Care Aide
George Brown College of Applied Arts And Technology
Toronto, ON04.1993
Skills
- Compassionate
- Reliable team player
- Patient care
- Patient relationship building
Languages
English
Elementary
Palliative care, anger management classes, Drug abusive, Imagine team
How to deal with residents the above symptoms and the steps to take.
Timeline
Activities Aide
White Eagle/Agecare
07.2023 - 08.2023
Health Care Aide
White Eagle /Agecare
08.2000 - 12.2024
Dietary Aide
White Eagle/Agecare
02.1990 - 08.2000
Certificate - U-FIRST
Ontario Community Support Association
Certificate - Health And Safety Workplace Specific Hazard Train
Ontario Safety Association For Community & Health
Certificate - Health Care Aide
George Brown College of Applied Arts And Technology
Similar Profiles
Cynthia BallCynthia Ball
Dental Assistant at Dental Care at White EagleDental Assistant at Dental Care at White Eagle
ARTUR URBANSKIARTUR URBANSKI
PHV driver London at Location Cars London, Uber, Bolt, White Eagle CarsPHV driver London at Location Cars London, Uber, Bolt, White Eagle Cars
Hira RashidHira Rashid
Administrative Assistant at White Eagle TransportAdministrative Assistant at White Eagle Transport
SIMRANJEET KAURSIMRANJEET KAUR
Administrative Assistant at National Truck Driving SchoolAdministrative Assistant at National Truck Driving School
Jaspreet KaurJaspreet Kaur
Accounting Associate at Idesign SolutionsAccounting Associate at Idesign Solutions