Ann Marie Taylor
Grover Beach
Summary
Dynamic Supervisor at Vons Grocery with a proven track record in employee training and budget management. Successfully enhanced team morale and productivity while ensuring regulatory compliance. Skilled in conflict resolution and customer service, I fostered a positive work environment that led to increased efficiency and satisfaction among staff and customers alike.
Overview
40
40
years of professional experience
Work History
Supervisor
Vons Grocery
San Luis Obispo
02.1984 - 02.2024
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Worked closely with human resources to support employee management and organizational planning.
- Facilitated training sessions for new employees on company policies and procedures.
- Implemented new operational procedures, increasing efficiency.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Directed and supervised team of 15 employees in daily operations.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Responded to customer questions regarding products, prices and availability.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Collaborated with other departments to coordinate workflow processes between teams.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Developed strategies to improve team performance and productivity.
- Assessed company operations for compliance with safety standards.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Set specific goals for projects to measure progress and evaluate end results.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Maintained positive working relationship with fellow staff and management.
- Trained new employees on company policies and procedures.
Education
Some College (No Degree) - Anthropology
El Camino College
Torrance, CASkills
- Employee training
- Budget management
- Performance evaluation
- Regulatory compliance
- Inventory management
- Customer service
- Conflict resolution
- Staff recruitment
- Effective communication
- Multitasking capacity
- Time management
- Safety compliance
- Customer relationship management
- Employee motivation
- Troubleshoot service issues
- Payroll processing
References
References available upon request.
Timeline
Supervisor
Vons Grocery
02.1984 - 02.2024
Some College (No Degree) - Anthropology
El Camino College
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