Ann Marie Hughes
Halifax,NS
Summary
Am a Dynamic, Results-driven and compassionate individual with a proven track record at both Adsum Phoenix Youth in enhancing client satisfaction and fostering positive change. excel in client relationship building and advocacy, significantly improving client interactions through empathetic and professional support. Am skilled in interpersonal communication and teamwork, adept at creating meaningful client connections and promoting independence.
Overview
1
1
year of professional experience
Work History
Live in House Worker
Phoenix Youth
02.2024 - Current
- Provided guidance and advice to youth, supporting navigating diverse personal and social issues.
- Exercised strong leadership in managing and leading activities that promoted growth in mental, emotional, and educational areas.
- Promoted positive peer interactions by facilitating group activities and modelling respectful communication techniques.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Supported and mentored youth in developing skills to become successful in community.
Client Support Worker
Adsum
11.2023 - Current
- Ensured timely responses to client inquiries, prioritizing urgent requests for faster resolution times.
- Improved client satisfaction by addressing and resolving concerns with a professional, empathetic approach.
- Reduced response times by creating a knowledge base of frequently asked questions and common client concerns.
- Collaborated with cross-functional teams to optimize resources and ensure seamless service delivery to clients.
- Promoted a positive work environment through active listening, empathy, and open communication with clients.
- Established trust with clients by maintaining confidentiality and ensuring data privacy.
- Assisted clients in developing and setting realistic goals to promote positive change.
Personal Support Worker
Private Care
09.2023 - 02.2024
- Assisted clients with daily living activities, promoting independence and well-being.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
Education
Master of Arts - Social Work
Dalhousie University
Halifax, NS04.2025
Bachelor of Arts - Developmental Studies
University of The Gambia
Gambia12.2019
Associate of Arts - Social Work
SOS Regional And Adult Training Center
Gambia12.2011
Skills
- Client Relationship Building
- Strong Work Ethic
- Client rapport building
- Patient support
- Interpersonal and written communication
- Advocacy
- Special needs understanding
- Collaboration and Teamwork
Accomplishments
First Aid & CPR A/ED Level C (2023)
CPI Non-violent Crisis Intervention Training (2024)
Suicide First Aid (2024)
Naloxone (2023)
Fetal Alcohol Spectrum (FASD) Disorder (2024)
Beyond the Binary Training (2024)
vulnerable and criminal record check (2024)
Languages
English
Full Professional
Timeline
Live in House Worker
Phoenix Youth
02.2024 - Current
Client Support Worker
Adsum
11.2023 - Current
Personal Support Worker
Private Care
09.2023 - 02.2024
Master of Arts - Social Work
Dalhousie University
Bachelor of Arts - Developmental Studies
University of The Gambia
Associate of Arts - Social Work
SOS Regional And Adult Training Center
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