Annmarie Greenwood
Winnipeg,MB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Hotel General Manager
Comfort Inn By Choice Hotels
03.2018 - 10.2023
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Increased customer service ratings through personable service.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Provided exceptional service and assistance to guests upon check-in.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Provided services efficiently and with high level of accuracy.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Prepared monthly resort audits for review.
- Developed and implemented marketing strategies to promote hotel services.
- Implemented successful strategies to increase customer satisfaction.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Created and managed accurate occupancy forecasts and budgets.
- Developed and implemented promotional strategies to increase occupancy.
Store Manager of Operations
Value Village Thrift Stores
10.2014 - 03.2018
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased sales by [Number]% with special displays and promotions.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Rotated merchandise and displays to feature new products and promotions.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Mitigated business risks by working closely with staff members and assessing performance.
- Assisted in recruiting, hiring and training of team members.
- Reduced operational risks while organizing data to forecast performance trends.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Store Manager
Zellers
02.1998 - 04.2013
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Hospitality And Tourism Management
Humber College
Toronto, ON2017
Bachelor of Arts - Business Management
Humber Institute of Technology And Advanced Learning
Toronto, ON1998
Skills
- Guest Experiences
- Strategic Planning and Analysis
- Guest Accommodations
- Vendor Interaction
- Hospitality Management
- Guest Satisfaction
- Brand Management
- Safety Procedures
- Cash Handling
- Staff Scheduling
- Employee Development
- Hospitality
- Training and Mentoring
- Interpersonal Communications
Languages
English
Native or Bilingual
Timeline
Hotel General Manager
Comfort Inn By Choice Hotels
03.2018 - 10.2023
Store Manager of Operations
Value Village Thrift Stores
10.2014 - 03.2018
Store Manager
Zellers
02.1998 - 04.2013
Hospitality And Tourism Management
Humber College
Bachelor of Arts - Business Management
Humber Institute of Technology And Advanced Learning
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