Summary
Overview
Work History
Education
Skills
Training
Software
Certification
Timeline
Generic

ANN MARIE DENNY

New Market,ON

Summary

Social Service Diploma graduate from Herzing College with Honors and Early Childhood Education diploma graduate from Centennial College with 19 years in social, human and community services. Graduate of the Law Clerk diploma; knowledge of how to investigate information, compile evidence, prepare witness statements, submissions, prepare witnesses for court cases. Competent to act as the divisional representative by attending hearings and court cases, presenting information and testifying, knowledge of the legal system and its network. Experienced in working with clients to develop and implement a plan to reach goals, coupled with knowledge of community resources such as Children’s Aid, Police, hostels, food banks. Proven ability to establish and maintain effective working relationships with clients, staff, agencies and the public; work independently in a complex setting; organize time effectively. Well-developed communication skills; able to effectively communicate oral and in writing with all levels of staff, the public and clients while maintaining objectivity. Possess a Class “G” Ontario Driver's License with the ability to travel to various locations in a timely manner to meet diverse Client Demand/s. Fluent in English and Some Spanish with intention of enrolling into sign language courses. Ability to compile information, perform calculations and prepare and interpret statistics or assess the financial needs and employment goals to developing service plans to meet goals. Aware of the eligibility for programs and services in accordance with divisional policies, procedures and provincial legislation such as Ontario Works Act, Ontario Disability Support Program and MFIPPA guidelines.

Overview

24
24
years of professional experience
1
1
Certification
1
1
Language

Work History

Student Family Advocate Manager

Markham African Caribbean Canadian Association
01.2022 - Current
  • Interviewed, trained and directed 10 staff; assigned and verified work; ensured all areas of the department were in guidelines of the Policies and Procedures were adhered including Health and Occupational Safety

  • Liaised with various community groups such as CAS, Public Health, Toronto Central LHIN, Hospitals and Shelters
  • Conduct interviews with families applying for registration and assess care needs during Home arranged visits to ensure suitability; complete contracts
  • Provide training, direction and instruction to co-op /field placement students; plan and demonstrate activities to mentor and assist junior staff, enabling them to work independently
  • Conduct ongoing program assessment, evaluate, give support to various sites including women shelters and recommend changes to improve delivery and its outcomes
  • Listen, mediate, negotiate and provide support to resolve conflict situations including client complaints and disputes; liaise with agencies, community resources, public health department
  • Investigate information and implement solutions; compile evidence, prepare submissions; co-ordinate witness statements for court cases and attend hearings and court cases.

Supervisor

VHA Home HealthCare
01.2019 - 12.2021
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Monitored workflow to improve employee time management and increase productivity.
  • Delivered PPE during COVID.

Program Co-ordinator

City of Toronto-Shelter, Support and Housing
01.2000 - 01.2017
  • Maintain neat and accurate records; complete statistics, report, serious occurrences; identify issues and ensure follow up with appropriate agency during weekly Case Reviews with Manager, Toronto, ON
  • Coordinated long-term shelter and aftercare services for diverse people; enabling them to reintegrate into society and live healthy, autonomous lives
  • Assisted in overseeing operations; ensuring services were delivered to residents and addressed their basic needs; connected residents to community services and agencies
  • Implemented customized plans for each client; ensured their needs were met and helped them to transition to a safe and economically secure life upon release from the shelter
  • Facilitated the “Young Mom Parent's Group”; received feedback from several mothers who benefited from the program; some secured jobs or enrolled into academic programs
  • Conducted case studies on the mothers in the “Early Intervention Program”; prepared reports and found a successful rate of 80% of clients who gained access to their child(ren).

Education

Social Service Worker Diploma -

Herzing College
Toronto, ON

Early Childhood Education Diploma - undefined

Centennial College
Toronto, ON

Skills

Information Compilation & Verificationundefined

Training

  • Child Abuse, 2022
  • Standard First Aid/ CPR, 2022
  • AODA, 2022
  • Health and Safety, 2022
  • ASIST, 2022
  • WHMIS, 2022

Software

Microsoft, Power Point

Certification

[Area of certification] Training - [Timeframe]

Timeline

Student Family Advocate Manager

Markham African Caribbean Canadian Association
01.2022 - Current

Supervisor

VHA Home HealthCare
01.2019 - 12.2021

Program Co-ordinator

City of Toronto-Shelter, Support and Housing
01.2000 - 01.2017

Social Service Worker Diploma -

Herzing College

Early Childhood Education Diploma - undefined

Centennial College
ANN MARIE DENNY