Annmarie Chong
Maple Ridge,BC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry level position. Responsible, punctual and productive professional when working with little to no supervision. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Officer
ADFAR ENGINEERING SERVICES
06.2021 - 12.2022
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed strict access controls and proper storage protocols.
- Improved communication within work through regular updates on policies, procedures, and key events.
- Provided exceptional support to the engineering firm team by managing schedules, coordinating travel plans, and organizing meetings.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Updated reports, managed accounts, and generated reports for company database.
Customer Service Representative Non-Executive
Quantrics
01.2021 - 05.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Administrative Officer
ADFAR ENGINEERING SERVICES
04.2018 - 06.2020
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed strict access controls and proper storage protocols.
- Managed records of inventory of materials.
- Improved communication within work through regular updates on policies, procedures, and key events.
Front Desk Officer Trainee
Crown Regency Resort And Convention Center
04.2017 - 05.2017
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Education
Bachelor of Science - Development Tourism Management
Ateneo De Naga University (AdNU)
Naga City, Camarines Sur, Philippines10.2017
Bachelor of Science - Bachelor Of Science In Nursing, Nursing
Ateneo De Naga University
Naga City, Camarines Sur, Philippines10.2012
Skills
- Organized
- Computer Proficiency
- Purchase orders organization
- Office Management
- Scheduling appointments
- Documentation and control
- Records Management
- Payroll and budgeting
- Easily adapts to change in the work environment
Certification
- 2019, Certificate Of Attendance: Events Management Training
- 2018, Certificate Of Participation: The Latest Updates On DOLE Inspections
- 2016, Certificate Of Participation: Sustainable Development Of Tomorrow" At Aquinas University
- 2019, Certificate Of Attendance: How To Start A Catering Business
- 2017, Certificate Of Accomplishment: On The Job Training At Crown Institute Of Tourism And Hospitality
- 2016, Certificate Of Participation: "Tourism Professionals: Influencing The Generations Of Today Towards Service" Philippine Airlines During Inflight
- 2016, Certificate Of Commendation: 8th Annual Business Summit At Ateneo De Naga University
- 2016, Certificate Of Participation: "Bicol Tourism Landscape" At Aquinas University
- 2016, Certificate Of Attendance: Hotel Familiarization Tour At Avenue Plaza Hotel
- 2015, Certificate Of Participation: PDVM Socialization At Regent Hotel
Languages
English
Tagalog
Personal Information
- Date of Birth: 05/05/92
- Gender: Female
- Marital Status: Married
References
- Reynaldo O. Kalaw, General Manager/ Boss General Manager, Adfar Engineering Services, (02) 290 8253, +63 9209457659
Timeline
Administrative Officer
ADFAR ENGINEERING SERVICES
06.2021 - 12.2022
Customer Service Representative Non-Executive
Quantrics
01.2021 - 05.2021
Administrative Officer
ADFAR ENGINEERING SERVICES
04.2018 - 06.2020
Front Desk Officer Trainee
Crown Regency Resort And Convention Center
04.2017 - 05.2017
Bachelor of Science - Development Tourism Management
Ateneo De Naga University (AdNU)
Bachelor of Science - Bachelor Of Science In Nursing, Nursing
Ateneo De Naga University
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