Summary
Overview
Work History
Education
Skills
References
Timeline
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ANN LOUISE HEDGER

ANN LOUISE HEDGER

Belleville,Canada

Summary

Outgoing office administrator with several years of experience applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while greeting visitors, managing phone switchboard and tackling staff requests. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.

Overview

13
13
years of professional experience

Work History

Perinatal Support Worker/Self employed

HEDGER HOLISTIC HEALING
Belleville, Canada
01.2021 - Current
  • Provided day/night postpartum support
  • Worked with various families in the Quinte region offering newborn night support and infant & toddler care.
  • Breastfeeding Support
  • Experience with multiples (twins)
  • Able to multitask quickly

Office Administrator

PREFERRED PERSONAL CARE
Belleville, Canada
09.2024 - 05.2025
  • Organized meetings, conferences, travel arrangements and other events as required.
  • Developed strong relationships with clients through excellent customer service skills.
  • Coordinated and managed daily administrative operations of the office.
  • Organized and maintained filing systems, including electronic databases and records.
  • Greeted visitors warmly upon arrival at the office premises.
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Organized monthly staff meetings ensuring agendas were distributed in advance.
  • Ensured compliance with applicable laws regarding employment practices.
  • Reviewed employee time sheets for accuracy prior to submission for payroll processing.

Customer Service Representative/Office Administrator

H&R BLOCK
Belleville, Canada
01.2024 - 04.2025
  • Answered customer inquiries via phone, email, and chat.
  • Developed positive relationships with customers through friendly interactions.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Customer Service Representative

S&P DATA
Trenton, Canada
01.2013 - 12.2018
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Resolved customer complaints promptly and efficiently.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Education

HOLISTIC REPRODUCTIVE PRACTITIONER -

BY THE MOON
Belleville, Ontario
01.2023

PERINATAL SUPPORT WORKER -

ANDERSON COLLEGE OF HEALTH, BUSINESS AND TECHNOLOGY
Toronto, Ontario
01.2017

Skills

  • Microsoft Office proficiency
  • Document management
  • Appointment scheduling
  • Customer service
  • Email communication
  • Office inventory oversight
  • Administrative support
  • Client relationship management

References

AVAILABLE UPON REQUEST

Timeline

Office Administrator

PREFERRED PERSONAL CARE
09.2024 - 05.2025

Customer Service Representative/Office Administrator

H&R BLOCK
01.2024 - 04.2025

Perinatal Support Worker/Self employed

HEDGER HOLISTIC HEALING
01.2021 - Current

Customer Service Representative

S&P DATA
01.2013 - 12.2018

HOLISTIC REPRODUCTIVE PRACTITIONER -

BY THE MOON

PERINATAL SUPPORT WORKER -

ANDERSON COLLEGE OF HEALTH, BUSINESS AND TECHNOLOGY

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