Summary
Overview
Work History
Education
Skills
Timeline
Generic

Annjillian Abarca

NORTH HOLLYWOOD,CA

Summary

Motivated and self-starting professional with a strong desire to contribute to a company that values ambition and career development. Dedicated to pursuing opportunities for personal and professional growth, eager to join a team that encourages advancement. Passionate about success and driven to excel, ready to make a positive impact and contribute to the continued success of an organization.

Overview

14
14
years of professional experience

Work History

Lead Collection Specialist

Los Angeles Orthopedics Surgery Specialist
09.2019 - Current
  • Enhanced debt recovery rates by implementing effective collection strategies and techniques.
  • Reviewed and analyzed accounts receivable data, identifying trends and areas for improvement in the collections process.
  • Trained new team members on scripts, company services, and collection strategies.
  • Led a team of collection specialists, consistently achieving or exceeding departmental targets and goals.
  • Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
  • Created monthly reports detailing departmental progress.
  • Provided exceptional customer service while resolving disputes, improving customer satisfaction ratings for the department.

Office Manager/ Biller/ CMA

Tejas I. Patel MD A Medical Corp.
08.2019 - Current
  • Checking eligibility, posting insurance and patient payments to claims, sending invoices, claim follow up, hospital and office billing.
  • Medical records, submitting authorization and retro authorizations when needed, processing prior authorization’s for medications.
  • Answering multi-telephone lines, scheduling and creating new patients’ appointments.
  • Schedule meetings with IPA’s, created online insurance access.
  • Training new employees, hiring and firing, yearly audit’s, created and implemented all front office and back office protocols.
  • Worked closely with patients to help resolve any insurance and out of pocket issues.

Certified Medical Assistant

West Magnolia Medical Center
02.2011 - 09.2016
  • Checking eligibility, payment collections, coding sending out for billing.
  • Rooming patients, taking vitals, wound Care, minor procedures, patient care.
  • Answering multi-line telephones, scheduling and cancel appointments, getting authorizations.

Education

Medical Assistant Program -

United Education Institution College
Van Nuys, CA
10.2010

Healthcare Clerical Office Assistant Training -

West Valley Occupational Center
Woodland Hills, CA
09.2008

High School -

Sylmar High School
Sylmar, CA
06.2007

Skills

  • Patient Communication
  • Team Work
  • Customer Services
  • 60 wpm
  • Ten key
  • Computer literate
  • Microsoft Word
  • Microsoft Excel
  • Windows XP
  • Office Ally
  • Internet research
  • Athena
  • Advanced MD
  • Care360
  • Medical IPA’s
  • Training New Employees
  • Medical Terminology
  • Strong negotiation skills
  • Professionalism and integrity
  • Goal setting and achievement
  • Debt recovery expertise

Timeline

Lead Collection Specialist

Los Angeles Orthopedics Surgery Specialist
09.2019 - Current

Office Manager/ Biller/ CMA

Tejas I. Patel MD A Medical Corp.
08.2019 - Current

Certified Medical Assistant

West Magnolia Medical Center
02.2011 - 09.2016

Healthcare Clerical Office Assistant Training -

West Valley Occupational Center

High School -

Sylmar High School

Medical Assistant Program -

United Education Institution College

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Annjillian Abarca