Annjillian Abarca
NORTH HOLLYWOOD,CA
Summary
Motivated and self-starting professional with a strong desire to contribute to a company that values ambition and career development. Dedicated to pursuing opportunities for personal and professional growth, eager to join a team that encourages advancement. Passionate about success and driven to excel, ready to make a positive impact and contribute to the continued success of an organization.
Overview
14
14
years of professional experience
Work History
Lead Collection Specialist
Los Angeles Orthopedics Surgery Specialist
09.2019 - Current
- Enhanced debt recovery rates by implementing effective collection strategies and techniques.
- Reviewed and analyzed accounts receivable data, identifying trends and areas for improvement in the collections process.
- Trained new team members on scripts, company services, and collection strategies.
- Led a team of collection specialists, consistently achieving or exceeding departmental targets and goals.
- Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
- Created monthly reports detailing departmental progress.
- Provided exceptional customer service while resolving disputes, improving customer satisfaction ratings for the department.
Office Manager/ Biller/ CMA
Tejas I. Patel MD A Medical Corp.
08.2019 - Current
- Checking eligibility, posting insurance and patient payments to claims, sending invoices, claim follow up, hospital and office billing.
- Medical records, submitting authorization and retro authorizations when needed, processing prior authorization’s for medications.
- Answering multi-telephone lines, scheduling and creating new patients’ appointments.
- Schedule meetings with IPA’s, created online insurance access.
- Training new employees, hiring and firing, yearly audit’s, created and implemented all front office and back office protocols.
- Worked closely with patients to help resolve any insurance and out of pocket issues.
Certified Medical Assistant
West Magnolia Medical Center
02.2011 - 09.2016
- Checking eligibility, payment collections, coding sending out for billing.
- Rooming patients, taking vitals, wound Care, minor procedures, patient care.
- Answering multi-line telephones, scheduling and cancel appointments, getting authorizations.
Education
Medical Assistant Program -
United Education Institution College
Van Nuys, CA10.2010
Healthcare Clerical Office Assistant Training -
West Valley Occupational Center
Woodland Hills, CA09.2008
High School -
Sylmar High School
Sylmar, CA06.2007
Skills
- Patient Communication
- Team Work
- Customer Services
- 60 wpm
- Ten key
- Computer literate
- Microsoft Word
- Microsoft Excel
- Windows XP
- Office Ally
- Internet research
- Athena
- Advanced MD
- Care360
- Medical IPA’s
- Training New Employees
- Medical Terminology
- Strong negotiation skills
- Professionalism and integrity
- Goal setting and achievement
- Debt recovery expertise
Timeline
Lead Collection Specialist
Los Angeles Orthopedics Surgery Specialist
09.2019 - Current
Office Manager/ Biller/ CMA
Tejas I. Patel MD A Medical Corp.
08.2019 - Current
Certified Medical Assistant
West Magnolia Medical Center
02.2011 - 09.2016
Healthcare Clerical Office Assistant Training -
West Valley Occupational Center
High School -
Sylmar High School
Medical Assistant Program -
United Education Institution College
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