Annjillian Abarca
NORTH HOLLYWOOD,CA
Summary
Motivated and self-starting professional with a strong desire to contribute to a company that values ambition and career development. Dedicated to pursuing opportunities for personal and professional growth, eager to join a team that encourages advancement. Passionate about success and driven to excel, ready to make a positive impact and contribute to the continued success of an organization.
Overview
14
14
years of professional experience
Work History
Lead Collection Specialist
Los Angeles Orthopedics Surgery Specialist
Los Angeles, CA
09.2019 - Current
- Enhanced debt recovery rates by implementing effective collection strategies and techniques.
- Reviewed and analyzed accounts receivable data, identifying trends and areas for improvement in the collections process.
- Trained new team members on scripts, company services, and collection strategies.
- Led a team of collection specialists, consistently achieving or exceeding departmental targets and goals.
- Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
- Created monthly reports detailing departmental progress.
- Provided exceptional customer service while resolving disputes, improving customer satisfaction ratings for the department.
Office Manager/ Biller/ CMA
Tejas I. Patel MD A Medical Corp.
Burbank, CA
08.2019 - Current
- Checking eligibility, posting insurance and patient payments to claims, sending invoices, claim follow up, hospital and office billing.
- Medical records, submitting authorization and retro authorizations when needed, processing prior authorization’s for medications.
- Answering multi-telephone lines, scheduling and creating new patients’ appointments.
- Schedule meetings with IPA’s, created online insurance access.
- Training new employees, hiring and firing, yearly audit’s, created and implemented all front office and back office protocols.
- Worked closely with patients to help resolve any insurance and out of pocket issues.
Certified Medical Assistant
West Magnolia Medical Center
Burbank, CA
02.2011 - 09.2016
- Checking eligibility, payment collections, coding sending out for billing.
- Rooming patients, taking vitals, wound Care, minor procedures, patient care.
- Answering multi-line telephones, scheduling and cancel appointments, getting authorizations.
Education
Medical Assistant Program -
United Education Institution College
Van Nuys, CA10.2010
Healthcare Clerical Office Assistant Training -
West Valley Occupational Center
Woodland Hills, CA09.2008
High School -
Sylmar High School
Sylmar, CA06.2007
Skills
- Patient Communication
- Team Work
- Customer Services
- 60 wpm
- Ten key
- Computer literate
- Microsoft Word
- Microsoft Excel
- Windows XP
- Office Ally
- Internet research
- Athena
- Advanced MD
- Care360
- Medical IPA’s
- Training New Employees
- Medical Terminology
- Strong negotiation skills
- Professionalism and integrity
- Goal setting and achievement
- Debt recovery expertise
Timeline
Lead Collection Specialist
Los Angeles Orthopedics Surgery Specialist
09.2019 - Current
Office Manager/ Biller/ CMA
Tejas I. Patel MD A Medical Corp.
08.2019 - Current
Certified Medical Assistant
West Magnolia Medical Center
02.2011 - 09.2016
Healthcare Clerical Office Assistant Training -
West Valley Occupational Center
High School -
Sylmar High School
Medical Assistant Program -
United Education Institution College