Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
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Anniyah White

Los Angeles

Summary

Personable and dedicated Customer Service Representative with extensive experience in the Retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

UCLA Health Youth Services
09.2022 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Delivered prompt service to prioritize customer needs.

Daycare Assistant

Lucy Goosey Daycare
06.2020 - 02.2022
  • Managed crafts and other hands-on activities to engage kids and promote development.
  • Enforced rules to teach good manners and maintain safe environment.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Attended to lunch periods to help children open food packages and monitor activities
  • Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play.
  • Cared for 20 children ages newborn to 13yrs old.
  • Secured indoor and outdoor premises to protect children.
  • Read aloud and played alphabet games to encourage early literacy.
  • Developed and enforced positive strategies to encourage good behavior.

Receptionist Assistant

Summertime Sweets
01.2021 - 09.2021
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Consulted with customers to resolve service and billing issues.
  • Greeted customers, delivery persons and official representatives.
  • Displayed professional standards at reception desk to impress visitors.
  • Coordinated appointment calendar and balanced schedules to promote optimal productivity.
  • Maintained office supply inventory and placed orders to meet demand.
  • Obtained and processed payments from clients for products and services.
  • Managed office cleaning and sanitizing to comply with infection control protocols.
  • Scheduled and confirmed appointments.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Prepared packages by printing packing labels and setting up deliveries.

Customer Service Representative

Felix Variety Shop
06.2020 - 01.2021
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Analyzed customer activity to promote safe and secure environment.
  • Answered incoming telephone calls to provide store, products, and services information.
  • Made outbound calls to obtain account information.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.

Education

Associate of Science -

Los Angeles Southwest College
Los Angeles, CA
01-2026

High School Diploma -

Lawndale High School
Lawndale, CA
06.2023

Skills

  • Customer relations
  • Conflict mediation
  • High-energy attitude
  • Inbound and Outbound Calling
  • Retail sales customer service
  • Adaptive team player
  • Problem-solving abilities
  • Courteous demeanor
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Professional telephone demeanor
  • Microsoft outlook
  • Scheduling
  • Paperwork processing
  • Appointment scheduling
  • Team development
  • Administrative support
  • Prioritization
  • Filing
  • Clerical support
  • Multi-line phone talent
  • Assertiveness
  • Proofreading
  • Lead generation

Education and Training

Lawndale High School, Lawndale , CA

Timeline

Customer Service Representative

UCLA Health Youth Services
09.2022 - 11.2024

Receptionist Assistant

Summertime Sweets
01.2021 - 09.2021

Daycare Assistant

Lucy Goosey Daycare
06.2020 - 02.2022

Customer Service Representative

Felix Variety Shop
06.2020 - 01.2021

High School Diploma -

Lawndale High School

Associate of Science -

Los Angeles Southwest College

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Anniyah White