Annisa Neely
Madera
Summary
Enthusiastic professional with a strong background in food service. Skilled in active listening, teamwork, and managing high-pressure situations. Eager to leverage expertise in delivering exceptional dining experiences and fostering customer loyalty.
Overview
4
4
years of professional experience
Work History
Waitress
Lius Village
Madera, CA
09.2024 - Current
- Provided exceptional customer service to enhance dining experiences.
- Communicated effectively with kitchen staff to ensure timely food delivery.
- Managed multiple tables simultaneously while maintaining attention to detail.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Inspected dishes and utensils for cleanliness.
Sandwich Maker
Deli Delicious
Madera, CA
09.2023 - 10.2024
- Prepared high-quality sandwiches following standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Assisted in inventory management by tracking ingredient usage and notifying supervisors of low stock levels.
- Collaborated with team members to streamline sandwich assembly processes, improving efficiency during peak hours.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Thoroughly cleaned and sanitized dishes, preparing them for use by the next team.
Cashier
Loves Travel Stop
Madera, CA
06.2022 - 04.2023
- Processed customer transactions efficiently using point-of-sale system.
- Maintained accurate cash register balances through diligent reconciliation practices.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new staff on cash handling procedures and store policies.
- Implemented inventory checks to ensure stock availability and accuracy.
- Promoted loyalty programs, enhancing customer engagement and satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Conducted thorough cleaning and disinfection of store bathroom and shower spaces to uphold health standards.
Education
High School Diploma -
Madera South High School
Madera, CA06-2022
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Cash handling
- Safe food handling
- Menu recommendations
- Active listening
- Relationship building
- Complaint handling
- Work ethic and integrity
- Patience and empathy
Timeline
Waitress
Lius Village
09.2024 - Current
Sandwich Maker
Deli Delicious
09.2023 - 10.2024
Cashier
Loves Travel Stop
06.2022 - 04.2023
High School Diploma -
Madera South High School