Summary
Overview
Work History
Education
Skills
Timeline
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Annikah Tapia

Indio

Summary

Dynamic sales professional with proven expertise in inventory management and team leadership at The Home Depot. Recognized for enhancing customer satisfaction and driving sales through effective staff scheduling and strategic upselling. Committed to achieving goals while fostering collaboration and problem-solving within high-pressure environments.

Overview

3
3
years of professional experience

Work History

Sales Associate

Finish Line
Palm Desert
06.2024 - Current
  • Deliver exceptional customer service, ensuring satisfaction during each store visit.
  • Processed and managed shipped and BOPIS orders with efficiency.
  • Assisted customers in product selection while offering alternative solutions.
  • Supported cash handling procedures through collaboration with managers on drawer counts.
  • Managed returns and exchanges promptly and professionally, adhering to store policies.

Shift Supervisor

The Home Depot
Indio
11.2022 - 01.2025
  • Scheduled staff shifts three weeks in advance to optimize coverage and efficiency.
  • Provided performance feedback to cashiers, enhancing skill development through constructive criticism.
  • Collaborated with district managers biweekly to evaluate store performance and identify growth opportunities.
  • Managed cash tills and inventory for front-end products, ensuring proper cash levels and timely restocking.
  • Motivated cashiers to promote store credit cards and ‘ProXtra’ accounts, boosting customer acquisition.
  • Implemented GET (Greet, Engage, Thank) model to ensure consistent customer service.

Pro Sales Associate

The Home Depot
Indio
11.2022 - 01.2025
  • Cultivated strong relationships with contractors and tradespeople to enhance repeat business.
  • Facilitated timely and accurate fulfillment of large, complex orders for Pro clients.
  • Delivered product expertise and upselling strategies tailored to project-specific requirements.
  • Managed Pro account setups and conducted follow-up communications to maintain client engagement.
  • Ensured organized, well-stocked merchandising in Pro area to support operational efficiency.
  • Collaborated with teams to streamline operations within the Pro segment.

Bookkeeper

The Home Depot
Indio
11.2022 - 01.2025
  • Oversaw comprehensive inventory management, ensuring accurate stock levels and timely restocking.
  • Collaborated with IT support teams to resolve technical issues related to register maintenance.
  • Processed change orders biweekly and completed daily bank deposits for precise financial handling.
  • Verified funds, checks, and documentation, ensuring accuracy in all records.
  • Maintained cash machine functionality to assist head cashiers in daily operations.
  • Authorized high-value markdowns and overrides using managerial access to facilitate transactions.

Education

High School Diploma -

Shadow Hills Highschool
Indio, CA
05-2022

Skills

  • Inventory management
  • Order fulfillment
  • Sales strategies
  • Staff scheduling
  • Goal oriented
  • Teamwork and collaboration
  • Meeting deadlines
  • Problem-solving skills
  • Money handling
  • Supervision and leadership

Timeline

Sales Associate

Finish Line
06.2024 - Current

Shift Supervisor

The Home Depot
11.2022 - 01.2025

Pro Sales Associate

The Home Depot
11.2022 - 01.2025

Bookkeeper

The Home Depot
11.2022 - 01.2025

High School Diploma -

Shadow Hills Highschool

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Annikah Tapia