Annika Lucas
Oceanside
Summary
Experienced team leader with proven expertise within the City of Carlsbad, excelling in team leadership and safety compliance. Recognized for developing innovative solutions during crises and enhancing customer service standards. Adept at event planning and fostering positive communication, ensuring a safe and engaging environment for all participants.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Recreation Leader
City Of Carlsbad - Parks & Recreation
City Of Carlsbad
02.2025 - Current
- Provided leadership during times of organizational change or crisis situations.
- Used problem-solving skills to resolve unexpected obstacles.
- Developed solutions that prioritized safety and policy, while also keeping the staff in mind.
- Delegated tasks to staff to fit skill levels, and maximize team performance.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Assisted with orientation sessions for new lifeguards in training.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Complied consistently with pool regulations and policies while encouraging staff to adhere to guidelines.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Kept equipment in good working order with frequent inspections and minor repairs.
- Conducted performance reviews for team members.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Aquatics Instructor
City Of Carlsbad - Parks & Recreation
City Of Carlsbad
11.2024 - Current
- Conducted assessments to evaluate student's abilities and progress.
- Created a positive learning environment through enthusiasm, patience and motivation.
- Developed lesson plans based on student's skill level and interests.
- Instructed classes in accordance with Red Cross curriculum standards.
- Communicated effectively with parents regarding student's progress.
Front Desk Receptionist
City Of Carlsbad - Parks & Recreation
City Of Carlsbad
09.2024 - Current
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Greeted customers warmly and made them feel welcome.
- Processed payments from customers using a variety of payment methods including credit cards, checks and cash.
- Explained policies and procedures to visitors.
Summer Camp Leader
City Of Carlsbad - Parks & Recreation
City Of Carlsbad
07.2024 - Current
- Communicated with parents regarding their children's progress at camp.
- Organized and implemented recreational activities such as sports games, arts and crafts, swimming, and outdoor adventures.
- Created a fun learning atmosphere for all age groups at summer camps.
- Maintained accurate records of attendance, camper progress reports, incident reports, and other documents related to the camp program.
- Built relationships with campers through positive interactions and encouragement.
- Resolved conflicts between campers or between staff members in a professional manner.
Community Center Assistant
City Of Carlsbad - Parks & Recreation
City Of Carlsbad
11.2024 - 03.2025
- Conducted tours of the facility for interested groups or individuals.
- Independently assessed the needs of a community center, and developed a self-directed project plan to address key areas for improvement, demonstrating initiative, problem-solving, and project management skills.
- Maintained cleanliness of the facility by vacuuming carpets, dusting shelves, and cleaning bathrooms.
- Provided technical support for audio and visual equipment used during events hosted at the center.
- Provided customer service to patrons of the community center, including answering questions and addressing complaints.
- Assisted in planning and organizing events for the community center, such as holiday celebrations and summer festivals.
- Greeted visitors upon arrival and directed them to appropriate areas within the facility.
Lifeguard
City Of Carlsbad - Parks & Recreation
City Of Carlsbad
07.2022 - 02.2025
- Performed emergency rescues when necessary.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Prepared detailed incident reports following accidents or other incidents.
- Enforced all safety regulations and posted rules for patrons.
- Provided first aid care to injured patrons before paramedics arrived on scene.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Cleaned, brushed and vacuumed pool to keep clean.
Education
High School Diploma -
Classical Academy
Escondido, CA06-2024
Skills
- Safety compliance
- Team leadership
- Customer service
- Event planning
- Problem solving
- Communication skills
Certification
- Water Safety Instructor
- Lifeguarding with CPR/AED for Professional Rescuers and First Aid
- Advanced First Aid, Asthma and Quick Relief Medication Administration, Anaphylaxis and Epinephrine Auto-Injector and, and Emergency Oxygen Administration
References
References available upon request.
Timeline
Senior Recreation Leader
City Of Carlsbad - Parks & Recreation
02.2025 - Current
Aquatics Instructor
City Of Carlsbad - Parks & Recreation
11.2024 - Current
Community Center Assistant
City Of Carlsbad - Parks & Recreation
11.2024 - 03.2025
Front Desk Receptionist
City Of Carlsbad - Parks & Recreation
09.2024 - Current
Summer Camp Leader
City Of Carlsbad - Parks & Recreation
07.2024 - Current
Lifeguard
City Of Carlsbad - Parks & Recreation
07.2022 - 02.2025
High School Diploma -
Classical Academy
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