ANNIKA JAKOBSSON

• Infants to 12-year-olds
• Played games, worked on puzzles, and read books to young children.
• Organized and cleaned home after activities
• Prepared healthy, age-appropriate snacks and meals.
• Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving skills.
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
• Promoted good behavior by using positive reinforcement techniques, such as praise and rewards.
• Led indoor and outdoor activities to entertain and occupy children.
• Handled emergencies calmly and efficiently while following established safety protocols provided by the parents.
• Assisted with bedtime routines, ensuring a consistent schedule for the children.
• Assisted older kids with homework, school projects and chores.
• Communicated with parents regarding children's progress and development, raising any issues.
• Supervised children on playground

• Ensured high levels of residents satisfaction through exceptional room cleanliness and attention to detail.
• Adhered to a professional house cleaning checklist.
• Completed cleaning duties on time and according to schedule.
• Swept, mopped, and vacuumed floors in offices, hallways, and residents rooms.
• Adapted cleaning procedures to meet needs of residents with allergies or special requests.
• Disinfected and sanitized high-touch surfaces frequently to protect personnel and residents while minimizing risk of illness transmission.
• Responded to residents' requests promptly while maintaining a positive and friendly attitude.
• Documented and resolved customer service issues, and reported any maintenance issues or damages to management immediately.
• Coordinated with front desk staff to manage room cleaning schedules efficiently.
• Followed proper safety protocols when using chemicals or equipment in cleaning tasks.
• Emptied wastebaskets and transported trash to disposal areas daily.
• Verified cleanliness and organization of storage areas and supply carts.
• Changed bed linens and collected soiled linens for cleaning to replace with fresh linens.
• Laundered linens using commercial washing machines and dryers.
• Disinfected, sanitized and mopped bathrooms to keep facilities sanitary and clean.
• Responded to emergency pendant calls
• Contacted EMS in cases of emergency
• Demonstrated flexibility in adjusting work schedules according to fluctuating occupancy schedules and rates.

• Maintained strict levels of cleanliness for tables, floors, kitchen and prep areas.
• Bussed and cleaned tables while replenished condiments and supplies as needed
• Provided excellent customer service by documenting and resolving resident concerns promptly and professionally.
• Prepared dining room set up with table arrangements, place settings and linens.
• Adhered to safety procedures and guidelines for food handling and preparation.
• Prepared food to dietary guidelines, noting food sensitivities and allergens.
• Ensured timely delivery of meals to residents rooms or designated eating areas.
• Followed established protocols for sanitizing dishes, utensils, and kitchen equipment in a commercial dishwasher.
• Enhanced resident satisfaction through attentive and courteous meal service.
• Collaborated positively with peers and other staff members to maintain a friendly, supportive, and cooperative work atmosphere.
• Cleared tables and removed dishes from the dining room to the dishwashing area.
• Cultivated warm relationships with residents.

• Maintained clean, orderly and well-stocked checkout areas to enhance customer experience.
• Promoted customer satisfaction by supporting merchandise selection, returns and exchanges.
• Provided information to customers on products or services.
• Addressed customer questions and complaints with professionalism.
• Processed customer payments using various methods including cash, cards, and mobile apps.
• Redeemed coupons, loyalty points and benefits for purchased items.
• Collaborated positively with peers and other staff members to maintain a friendly, supportive, and cooperative work atmosphere.

• Provided exceptional customer service to residents, ensuring a memorable dining experience.
• Maintained strict levels of cleanliness for tables, floors, and prep areas.
• Maintained knowledge of current menu offerings, ingredients, preparation methods, and dietary restrictions.
• Maintained service station with commonly requested drinks and items.
• Completed side work tasks such as rolling silverware, polishing glassware, or refilling condiments during downtime periods.
• Delivered fast and friendly service to handle questions and service complaints.
• Sanitized high-touch surfaces to protect personnel and residents from viruses and germs.
• Ensured timely delivery of meals to residents rooms or designated eating areas.
• Prepared dining room set up with table arrangements, place settings and linens.
• Replenished condiments, beverages, napkins, utensils, trays in the dining area as needed.
• Cleared tables and removed dishes, trays, and utensils from the dining room to the dishwashing area.
• Cultivated warm relationships with residents.

• Played games, worked on puzzles, and read books to young children.
• Organized and cleaned after activities by picking up toys and straightening up.
• Prepared healthy, age-appropriate snacks and meals.
• Created an enjoyable atmosphere through storytelling, games, and music.
• Promoted good behavior by using positive reinforcement techniques, such as praise and rewards.
• Assisted in indoor and outdoor activities to entertain and occupy children.
• Assisted kids from K to grade 6 with homework and school projects.
• Reassured children when upset providing emotional support and stability.
• Supervised children on playground to help develop physical and social skills.

Association Canadienne-Française Alberta (ACFA)

• Prepared indoor and outdoor french activities to entertain and occupy children.
• Played games, worked on puzzles, and read books to young children.
• Organized and cleaned after activities by picking up toys and straightening up.
• Prepared healthy snacks
• Created an enjoyable atmosphere through storytelling, games, and music.
• Promoted good behavior by using positive reinforcement techniques, such as praise and rewards.
• Reassured children by providing emotional support and stability.
• Supported fellow counselors in addressing individual camper needs, ensuring a positive experience for every participant.
• Supervised children on playground to help develop physical and social skills.