Annika Cook
Nanaimo,BC
Summary
To introduce myself; I'm a professional, young woman who thrives at work. I find most of my success comes from keeping busy, staying active, and making personal connections in my day to day life with the people around me. Something I'm known for is bringing a positive and optimistic attitude every day! I'm driven, motivated, and I work well in any setting or situation given to me.
Thank you for taking the time to read my resume.
Overview
6
6
years of professional experience
Work History
Guest Experience Agent
Hullo Ferry
2023.09 - Current
- Organized and assisted large groups of guests before, during, and after sailings.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Completed dockhand duties daily, mooring and releasing boats.
- Streamlined check-in process for improved efficiency and reduced wait times for guests.
Server
Kasira Fine Thai
2018.07 - 2023.10
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Health Care Assistant
Origin At Longwood
2020.10 - 2023.04
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Supported patients' physical therapy goals through guided exercises and range of motion activities.
- Administered prescribed medications and monitored patient reactions.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
Education
Health Care Assistant
Sprott Shaw College
08.2020
Skills
- Data entry proficiency
- Exceptional customer service
- Medication Administration
- Clinical Documentation
- Exceptional communication
- Professional Appearance
- Hospitality service expertise
- Dockhand
- Marine knowledge
Timeline
Guest Experience Agent
Hullo Ferry
2023.09 - Current
Health Care Assistant
Origin At Longwood
2020.10 - 2023.04
Server
Kasira Fine Thai
2018.07 - 2023.10
Health Care Assistant
Sprott Shaw College
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