Annie Freeda
Canada
Summary
Experienced professional with 3 years of proven success providing exceptional administrative support and customer service in fast-paced environments. Equipped with keen attention to detail and strong decision-making skills, adept at managing multiple concurrent tasks efficiently. A self-motivated individual who thrives in both independent and collaborative settings, consistently ensuring operational excellence and seamless support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate Customer Service Professional
H&r Block
01.2024 - Current
- Managed scheduling of client consultations, tax pro’s appointments, and follow-ups using centralized systems, ensuring efficient calendar operations.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting Clients
Service Delivery Executive
IndusInd Bank
04.2019 - 07.2020
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial transactions, and achieved high satisfaction scores of 90%.
- Managed client files and records while adhering to confidentiality to prevent data breaches and misuse.
- Proofread and edited documents for accuracy and grammar.
- Supported daily operations including managing schedules, preparing reports, and coordinating with internal teams.
- Boosted client retention rates with exceptional service provided during every interaction, both in-person and via phone/email correspondence.
Customer Service Officer
ICICI Bank
12.2016 - 12.2017
- Assisted customers with account inquiries, resolving issues promptly and professionally, reducing customer complaints by 40%
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Handled over 200 inbound calls and transactions daily, consistently delivered exceptional customer service,
- Educated customers on online banking and mobile banking applications.
Education
Financial Planning And Service
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None12-2024
Reporting System And Database Development
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None12-2023
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Task prioritization
- CRM ( Salesforce)
- Project management
- Microsoft Office Suite
- Document management
- Time management
- Scheduling and calendar management
Certification
- Salesforce Certified Associate
Timeline
Associate Customer Service Professional
H&r Block
01.2024 - Current
Service Delivery Executive
IndusInd Bank
04.2019 - 07.2020
Customer Service Officer
ICICI Bank
12.2016 - 12.2017
Financial Planning And Service
Conestoga College Institute of Technology And Advanced Learning
Reporting System And Database Development
Conestoga College Institute of Technology And Advanced Learning
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