Annie Verma
Surrey,BC
Summary
Dynamic and results-oriented professional with extensive experience in customer service roles, notably at Concentrix Technologies. Excelled in problem-solving and technical troubleshooting, enhancing customer satisfaction and loyalty. Demonstrated proficiency in data entry and a commendable ability to manage high-stress situations, significantly improving team efficiency and customer experience.
Overview
4
4
years of professional experience
Work History
Customer Service Advocate
Concentrix Technologies
06.2021 - 06.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Cashier
Sobeys
06.2020 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
The Sydney Call Center
06.2019 - 06.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor In Public Health - Health Sciences
Cape Breton University
Sydney, NS11.2021
Skills
- Call center experience
- Data Entry
- Administrative Support
- Problem-solving abilities
- Complaint resolution
- Computer Proficiency
- Technical Troubleshooting
- Microsoft Outlook
- Credit card processing
- Recordkeeping strengths
- Call Center Operations
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Advocate
Concentrix Technologies
06.2021 - 06.2023
Cashier
Sobeys
06.2020 - 04.2021
Customer Service Representative
The Sydney Call Center
06.2019 - 06.2020
Bachelor In Public Health - Health Sciences
Cape Breton University